1. What are the fundamental differences between listening and hearing? Explain mindful listening in comparison to mindless listening.

2. Categorize the most obvious faulty listening behaviors.

3. There are reasons—some acceptable, some not—for poor listening. What are they?

4. Not everyone listens the same way. Identify the different listening orientations, and give an example of each.

5. Define informational listening and detail the necessary components involved.

6. Being skeptical and cynical is useful with critical listening. Define this skill, and cite the procedures used by successful critical listeners.

7. Empathy is vital when you are listening supportively. What is the definition of supportive listening? What stylistic inputs are essential?

8. Chris is watching a football game. His wife tells him that she has to go out of town on business the next weekend. Chris looks at her, nods, and goes back to the game. Later he is surprised to see her packing. Why?

   _____ his wife was not in the same coculture as Chris

   _____ Chris was guilty of pseudolistening

   _____ Chris failed to paraphrase a response

   _____ his wife is people oriented and Chris is time oriented

   _____ Chris applied critical listening unfairly

9. Alicia listens intently to the student debate in class but often finds herself voting for the classmates she likes the best. Alicia is most likely guilty of what?

   _____  action-oriented listening

   _____ critical listening

   _____ incomprehensible response

   _____ informational listening

   _____ people-oriented listening