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Case Studies for Organizational Communication

Case studies offer students the opportunity to explore critical incidents and develop effective strategies for resolution. Featuring the exclusive, real-life case studies of top communication scholars, Case Studies for Organizational Communication: Understanding Communication Processes, Third Edition, employs a unique applied approach that allows students to use their knowledge of organizational communication to analyze typical organizational problems.

Edited by Joann Keyton and Pamela Shockley-Zalabak, the book includes a variety of open-ended cases that encourage lively classroom discussions. This format also provides instructors with greater flexibility in connecting case assignments to their primary text.

Two new sections—"Organizations and Their Stakeholders" and "Organizational Crisis"—and twenty-one new readings address a variety of issues, including organizational technology, teamwork and group processes, decision-making and problem-solving, and diversity.

A flexible supplement covering a broad range of contexts and situations, Case Studies for Organizational Communication, Third Edition, is an essential resource for helping students devise successful communication strategies.

If you would like to supplement your course with just a few of the readings from Case Studies for Organizational Communication: Understanding Communication Processes, Third Edition, take advantage of our custom publishing program and only pay for the readings that you use. For more information about custom products, please contact Customer Service at (800) 280-0280 or your local Oxford University Press Sales Representative.

This companion website features instructor resources for each case as well as 20 case studies from previous editions. Click the links at left to access the IM and Web Cases. Please contact your Oxford University Press representative for password information.


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