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Cover

Understanding Human Communication

Fourteenth Edition

Ronald B. Adler, George Rodman, and Athena du Pré

Publication Date - December 2019

ISBN: 9780190925697

480 pages
Paperback
8-1/2 x 11 inches

In Stock

Retail Price to Students: $104.99

Understanding Human Communication is written with one goal in mind: to provide students with the insights and skills to succeed in our changing world

Description

Understanding Human Communication addresses students' perception that they already know how to communicate--an issue faced by every faculty member. By artfully weaving cutting-edge academic research and theory into the clear, down-to-earth, and student-friendly narrative, the authors help students understand the complexity and depth of human communication and public speaking. The series of concepts builds logically through the chapter sequence, enabling students to further deepen their communication skills as they progress through the book. By accessing the text's integrated digital resources--contemporary and brief video clips; tutorials; and self-assessments---students will be able to see concepts applied in real scenarios, making their learning more meaningful.

New to this Edition

  • Expanded coverage of social media throughout, including a new Chapter 2 devoted to the topic
  • New tips and strategies for career success in Chapters 10 (Communicating for Career Success) and 11 (Leadership and Teamwork), and in "@Work" features throughout
  • New "On Your Feet" prompts that incorporate public-speaking activities and integrate with GoReact, an interactive platform for video assignments
  • Updated discussions of communication and culture throughout, including in new "Understanding Diversity" sidebars
  • New and updated "Understanding Your Communication" self-quizzes that invite students to evaluate and improve their communication skills
  • New "Ethical Challenge" sidebars that explore the nuances of communication ethics
  • Updated "Understanding Communication Technology" features that highlight the increasingly important role of online communication

Features

  • Presents reader-friendly, up-to-date, and clear (yet not too simplistic) content, giving students what they need to be successful and keeping them interested with an approachable tone
  • Real-life examples and engaging images make concepts interesting, clear, and relevant to students' lives
  • Updated and expanded coverage of social media--including its associated advantages and dangers and its masspersonal and hyperpersonal nature--will help students recognize the challenges of managing communication across the multitude of platforms that they use every day
  • Revised discussions of culture and communication--with updated explorations of race and ethnicity, regional differences, sexual orientation, gender identity, religion, physical abilities, age/generation, and socioeconomic status--provide relevant context and analysis for students
  • Integrates both practical skills and scholarship and embraces the idea that each enhances the other, resulting in a more balanced learning experience than purely theoretical approaches provide
  • Enhanced online resources--including flashcards, videos, self -assessments, and web links--provide students with the optimal path for learning and studying concepts

About the Author(s)

Ronald B. Adler is Professor Emeritus of Communication at Santa Barbara City College. He is a coauthor of Interplay: The Process of Interpersonal Communication, Fourteenth Edition (OUP, 2017).

George Rodman is Professor of Television, Radio, and Emerging Media at Brooklyn College, City University of New York, where he founded the graduate media studies program. He is the author of Mass Media in a Changing World, Fourth Edition (2012) and several books on public speaking.

Athena du Pré is Professor of Communication at the University of West Florida. She is the author of Communicating About Health: Current Issues and Perspectives, Fourth Edition (OUP, 2017).

Reviews

"Well-resourced and researched, Understanding Human Communication would serve as an excellent textbook for any university's Intro. to Communication course. It is current and visually stimulating for today's college students and millennials."--Archie Wortham, Northeast Lakeview College

"This is a good textbook for courses like COM101 because the writing flows well, the visual effects are appropriate and to the point, and the examples are current."--Yingfan Zhang, Suffolk County Community College

"The text's clarity of examples, its meaningful exercises, its comprehensive nature, and its clear and easy-to-grasp format will make Understanding Human Communication a great asset for my class."--Angela King, Cape Cod Community College

"This text offers a comprehensive approach to understanding basic human communication, which will equip students to comprehend and apply a range of principles and practices. The 'Making the Grade' and 'Activities' sections at the end of each chapter are fantastic tools to keep students on track and to help them apply the concepts they read about."--Adam Burke, Hawaii Pacific University

"This is the 'Godfather' of Communication texts. Adler's reputation reaches far and wide, and because of this, I feel that this text is both consistent and up to date with the times."--Marcee Andersen, Tidewater Community College

Table of Contents

    Preface
    About the Authors
    PART ONE: FUNDAMENTALS OF HUMAN COMMUNICATION
    1. COMMUNICATION: WHAT AND WHY
    1.1 Characteristics of Communication
    Definition of Communication
    Models of Communication
    1.2 Types of Communication
    Intrapersonal Communication
    Dyadic and Interpersonal Communication
    Small Group Communication
    Organizational Communication
    Public Communication
    Mass Communication
    Social Media Communication
    1.3 Communication in a Changing World
    Changing Technology
    Changing Discipline
    1.4 Communication Competence
    There Is No "Ideal" Way to Communicate
    Competence Is Situational
    Competence Is Relational
    Competent Communicators Are Empathic
    Competence Can Be Learned
    Competence Requires Hard Work
    Competent Communicators Self-Monitor
    Competent Communicators Are Committed
    1.5 Misconceptions About Communication
    Myth: Communication Requires Complete Understanding
    Myth: Communication Can Solve All Problems
    Myth: Communication Is a Good Thing
    Myth: Meanings Are in Words
    Myth: Communication Is Simple
    Myth: More Communication Is Always Better
    FEATURES
    Understanding Diversity: The Limits of Language When Describing People
    @Work: Communication Skills and Career Success
    Understanding Communication Technology: Dear Social Media, I Need a Little Space
    Self-Assessment: What Type of Communicator Are You?
    Ethical Challenge: To Communicate or Not to Communicate?
    2. COMMUNICATING WITH SOCIAL MEDIA
    2.1 The Roles of Social and Mass Media
    Characteristics of Social Media
    Social Media Usese and Gratifications
    Masspersonal Communication
    2.2 Mediated Versus Face-to-Face Communication
    Message Richness
    Synchronicity
    Permanence
    2.3 Benefits and Drawbacks of Social Media
    Benefits of Social Media
    Drawbacks of Social Media
    2.4 Influences on Mediated Communication
    Gender
    Age
    2.5 Communicating Competently with Social Media
    Maintaining Positive Relationships
    Protecting Yourself
    FEATURES
    Understanding Your Communication: What Type of Social Media Communicator are You?
    Ethical Challenge: How Honest Should You Be on Social Media?
    @Work: Using LinkedIn for Career Success
    Checklist: Use Social Media Courteously and Wisely
    Checklist: Evaluating Online (Mis)information
    3. THE SELF, PERCEPTION, AND COMMUNICATION
    3.1 Communication and the Self

    Self-Concept Defined
    Biology, Personality, and the Self
    External Influence on the Self-Concept
    Culture and the Self-Concept
    Self-Fulfilling Prophecies
    3.2 Perceiving Others
    Steps in the Perception Process
    The Power of Narratives
    Common Perceptual Tendencies
    Empathy
    3.3 Communication and Identity Management
    Public and Private Selves
    Identity Management and Social Media
    Characteristics of Identity Management
    Identity Management in the Workplace
    Why Manage Identities?
    Identity Management and Honesty
    FEATURES
    Understanding Diversity: Sexist Assumptions in Everyday Langauge
    Ethical Challenge: Looking Beyond Stereotypes
    Checklist Avoiding Stereotypes
    Checklist: Avoiding Stereotypes
    Checklist: Check Your Perceptions Before Responding
    4. COMMUNICATION AND CULTURE
    4.1 Understanding Cultures and Cocultures
    Differences and Similarities
    Salience of Differences
    4.2 How Cultural Values and Norms Shape Communication
    Individualism and Collectivism
    High and Low Cultural Contexts
    Uncertainty Avoidance
    Power Distance
    Talk and Silence
    Competition and Cooperation
    4.3 Cocultures and Communication
    Race and Ethnicity
    Regional Differences
    Gender Identity
    Sexual Orientation
    Religion
    Political Viewpoints
    Ability/Disability
    Age/Generation
    Socioeconomic Status
    4.4 Developing Intercultural Communication Competence
    Increased Contact
    Tolerance for Ambiguity
    Open-Mindedness
    Knowledge and Skill
    Patience and Perseverance
    FEATURES
    @Work: Power Distance and Culture in the Workplace
    Checklist: Discussing Politics Responsibly on Social Media
    Understanding Diversity: Communicating with People Who Have Disabilities
    @Work: Organizations Are Cultures, Too
    Ethical Challenge: Civility When Values Clash
    Understanding Your Communication: How Much Do You Know About Other Cultures?
    Checklist: Coping with Culture Shock
    PART TWO: COMMUNICATION ELEMENTS
    5. LANGUAGE
    5.1
    The Nature of Language
    Language is Symbolic
    Meanings Are in People, Not in Words
    Language is Rule Governed
    5.2 The Power of Language
    Language Shapes Values, Attitudes, and Beliefs
    Language Reflects Values, Attitudes, and Beliefs
    5.3 Troublesome Language
    The Language of Misunderstandings
    5.4 Disruptive Language
    Confusing Facts and Inferences
    Presenting Facts as Opinions
    Emotive Language
    Personal Attacks
    5.5 Gender and Language
    FEATURES
    Understanding Diversity: Language and Worldview
    @Work: What's in a Name?
    Ethical Challenge: Freedom of Speech
    Ethical Challenge: "Telling It Like It Is"
    Checklist: Avoiding Misunderstandings
    Checklist: Distinguishing Between Facts and Opinions
    Checklist: Choose Your Words Carefully
    Understanding Your Communication: How Do You Use Language?
    6. LISTENING
    6.1 The Value of Listening
    6.2 Misconceptions about Listening
    Myth 1: Listening and Hearing Are the Same Thing
    Myth 2: Listening Is a Natural Process
    Myth 3: All Listeners Receive the Same Message
    6.3 Overcoming Challenges to Effective Listening
    Message Overload
    Noise
    Cultural Differences
    6.4 Faulty Listening Habits
    6.5 Listening to Connect and Support
    Be Sensitive to Personal and Situational Factors
    Allow Enough Time
    Ask Questions
    Listen for Unexpressed Thoughts and Feelings
    Encourage Further Comments
    Reflect Back the Speaker's Thoughts
    Consider the Other Person's Needs When Analyzing
    Reserve Judgment, Except in Rare Cases
    Think Twice Before Offering Advice
    Offer Comfort, if Appropriate
    6.6 Gender and Supportive Listening
    6.7 Listening to Accomplish, Analyze, and Critique
    Task-Oriented Listening
    Analytical Listening
    Critical Listening
    FEATURES
    Understanding Communication Technology: Who Is Listening to You Online?
    Checklist: Tips for Mindful Listening
    @Work: Multitasking Can Make You Less Intelligent
    Checklist: Ways to Limit Social Media Distractions
    Checklist: Techniques for Listening Nondefensively
    Checklist: Temptations to Avoid When Asking Questions
    Checklist: When and How to Offer an Analysis
    Checklist: What to Consider Before Offering a Judgment
    Checklist: Factors to Consider Before Offering Advice
    Checklist: Ways to Offer Comfort
    Ethical Challenge: The Good and Bad of Online Anonymity
    Checklist: How and When to Paraphrase
    Checklist: Taking Detailed Notes
    Checklist: Evaluating a Speaker's Message
    Understanding Your Communication: What Are Your Listening Strengths?
    7. NONVERBAL COMMUNICATION
    7.1 Characteristics of Nonverbal Communication
    Nonverbal Communication Is Unavoidable
    Nonverbal Communication Is Ambiguous
    Nonverbal Cues Convey Emotion
    Nonverbal Cues Influence Identities and Relationships
    7.2 Functions of Nonverbal Communication
    Repeating
    Substituting
    Complementing
    Accenting
    Regulating
    Contradicting
    Deceiving
    7.3 Types of Nonverbal Communication
    Body Movements
    Voice
    Appearance
    Touch
    Space
    7.4 Influences on Nonverbal Communication
    Culture
    Gender
    FEATURES
    Checklist: Three Ways to Convey Nonverbal Cues More Mindfully
    Self-Assessment: How Worldly Are Your Non-Verbal Communication Skills?
    Understanding Communication Technology: Nonverbal Expressiveness Online
    @Work: Vocal Cues and Career Success
    Ethical Challenge: Appearance and Impression Management
    @Work: Touch and Career Success
    PART THREE: INTERPERSONAL COMMUNICATION
    8. UNDERSTANDING INTERPERSONAL COMMUNICATION
    8.1 Characteristics of Interpersonal Communication
    What Makes Communication Interpersonal?
    How We Choose Relational Partners
    Content and Relational Messages
    Metacommunication
    Self-Disclosure
    Online Interpersonal Communication
    8.2 Communicating with Friends and Family
    Unique Qualities of Friendship
    Types of Friendships
    Gender and Friendship
    Family Relationships
    8.3 Communicating with Romantic Partners
    Stages of Romantic Relationships
    Love Languages
    Male and Female Intimacy Styles
    8.4 Relational Dialects
    Connection versus Autonomy
    Openness versus Privacy
    Predictability versus Novelty
    8.5 Lies and Evasions
    Altruistic Lies
    Evasions
    Self-Serving Lies
    FEATURES
    Checklist: Questions to Ask Yourself Before Self-Disclosing
    Ethical Challenge: Is It Cheating?
    Checklist: How to Be a Good Friend
    Understanding Your Communication: What Kind of Friendship Do You Have?
    Checklist: Strengthening Family Ties
    Checklist: Meeting an Online Date for the First Time
    Understanding Communication Technology: To End this Romance, Just Press "Send"
    Understanding Your Communication
    9. MANAGING CONFLICT
    9.1 UNDERSTANDING INTERPERSONAL CONFLICT
    Expressed Struggle
    Interdependence
    Perceived Incompatible Goals
    Perceived Scarce Resources
    9.2 Communication Climates
    Confirming and Disconfirming Messages
    How Communication Climates Develop
    9.3 Conflict Communication Styles
    Nonassertiveness
    Indirect Communication
    Passive Aggression
    Direct Aggression
    Assertiveness
    9.4 Negotiation Strategies
    Win-Lose
    Lose-Lose
    Compromise
    Win-Win
    9.5 Social Influences on Conflict Communication
    Gender and Conflict Style
    Cultural Approaches to Conflict
    FEATURES
    Checklist: Rules for Fighting Fair
    Understanding Communication Technology: Can You Hear Me Now?
    Understanding Your Communication: What's the Forecast for Your Communication Climate?
    Understanding Communication Technology: You Can't Take It Back
    Ethical Challenge: "It's Nothing"
    @Work: Dealing with Sexual Harassment
    Checklist: Protecting Yourself from an Abusive Partner
    Understanding Your Communication: How Assertive Are You?
    Ethical Challenge: Negotiating with a Bully
    Understanding Diversity: They Seem to Be Arguing
    PART FOUR: COMMUNICATION IN GROUPS, TEAMS, AND ORGANIZATIONS
    10. COMMUNICATING FOR CAREER SUCCESS
    10.1 Setting the Stage for Career Success
    Developing a Good Reputation
    Managing Your Online Identity
    Cultivating a Professional Network
    10.2 Pursuing the Job You Want
    Preparing Application Materials
    Planning for a Job Interview
    Participating in a Job Interview
    10.3 Organizational Communication Factors
    Culture in the Workplace
    Patterns of Interaction
    Power in the Worklplace
    10.4 Communicating in a Professional Environment
    Avoiding Common Communication Mistakes
    Communicating Well as a Follower
    Communicating in a Professional Manner Online
    FEATURES
    Checklist: Strategies to Meet Networking Prospects
    Checklist: What to Include in a Cover Letter
    Checklist: How You Might Answer "What is Your Greatest Weakness?"
    Ethical Challenge: Responding to Illegal Interview Questions
    Understanding Communication Technology: Interviewing by Phone or Video
    Understanding Your Communication: How Good a Follower Are You?
    11. LEADERSHIP AND TEAMWORK
    11.1 Communication Strategies for Leaders
    Characteristics of Effective Leaders
    Leadership Approaches
    Trait Theories of Leadership
    Situational Leadership
    Transformational Leadership
    11.2 Communicating in Groups and Teams
    What Makes a Group a Team?
    Motivational Factors
    Rules in Small Groups
    Individual Roles
    11.3 Making the Most of Group Interaction
    Enhancing Cohesiveness
    Managing Meetings Effectively
    Using Discussion Formats Strategically
    11.4 Group Problem Solving
    Advantages of Group Problem Solving
    Stages of Team Development
    A Structured Problem-Solving Approach
    Problem Solving in Virtual Groups
    FEATURES
    Checklist: Demonstrating Your Leadership Potential
    @Work: "I'll Do It Myself"--Or Should I?
    Checklist: Working with a Difficult Boss
    Understanding Your Communication: What's Your Leadership Style?
    Checklist: Getting Slackers to Do Their Share
    Checklist: Dealing with Difficult Team Members
    Ethical Challenge: Balancing Overly Talkative and Quiet Group Members
    Checklist: Enhancing Group Productivity
    Checklist: Coping with Information Overload
    Checklist: Making the Most of a Brainstorming Session
    @Work: The Power of Constructive Dialogue
    Understanding Diversity: Maximizing the Effectiveness of Multicultural Teams
    Understanding Communication Technology: Developing Trust Long Distance
    PART FIVE. PUBLIC COMMUNICATION
    12. PREPARING AND PRESENTING YOUR SPEECH
    12.1 Getting Started
    Choosing Your Topic
    Defining Your Purpose
    Writing a Purpose Statement
    Stating Your Thesis
    12.2 Analyzing the Speaking Situation
    The Listeners
    The Occasion
    12.3 Gathering Information
    Online Research
    Library Research
    Interviewing
    Survey Research
    12.4 Managing Communication Apprehension
    Facilitative and Debilitative Communication Apprehension
    Sources of Debilitative Communication Apprehension
    Overcoming Debilitative Communication Apprehension
    12.5 Presenting Your Speech
    Choosing an Effective Type of Delivery
    Practicing Your Speech
    12.6 Guidelines for Delivery
    Visual Aspects of Delivery
    Auditory Aspects of Delivery
    12.7 Sample Speech
    Bibliography
    FEATURES
    Ethical Challenge: If I Adapt, Do I Lose My Integrity?
    Checklist: Evaluating Websites
    Understanding Your Communication: Speech Anxiety Symptoms
    Checklist: Practicing Your Presentation
    Ethical Challenge: Speaking Sincerely to Distasteful Audiences
    13. ORGANIZATION AND SUPPORT
    13.1 Structuring Your Speech
    Your Working Outline
    Your Formal Outline
    Your Speaking Notes
    13.2 Principles of Outlining
    Standard Format
    The Rule of Division
    The Rule of Parallel Wording
    13.3 Organizing Your Outline into a Logical Pattern
    Time Patterns
    Space Patterns
    Topic Patterns
    Problem-Solution Patterns
    Cause-Effect Patterns
    Monroe's Motivated Sequence
    13.4 Beginnings, Endings, and Transitions
    The Introduction
    The Conclusion
    Transitions
    13.5 Supporting Material
    Functions of Supporting Material
    Types of Supporting Material
    Styles of Support: Narration and Citation
    13.6 Sample Speech
    FEATURES
    Understanding Your Communciation: Main Points and Sub-Points
    Understanding Diversity: Nontraditional Patterns of Organization
    @Work: Organizing Business Presentations
    Checklist: Effective Conclusions
    Understanding Communication Technology: Plagiarism in a Digital Age
    14. INFORMATIVE SPEAKING
    14.1 Types of Informative Speaking
    By Content
    By Purpose
    14.2 Informative Versus Persuasive Topics
    Type of Topic
    Speech Purpost
    14.3 Techniques of Informative Speaking
    Define a Specific Informative Purpose
    Create Information Hunger
    Make It Easy to Listen
    Use Clear, Simple Language
    Use a Clear Organization and Structure
    14.4 Using Supporting Material Effectively
    Emphasizing Important Points
    Generating Audience Involvement
    Using Visual Aids
    Using Presentation Software
    Alternative Media for Presenting Graphics
    Rules for Using Visual Aids
    14.5 Sample Speech
    Introduction (1-4)
    Body
    Conclusion
    FEATURES
    Understanding Your Communication: Are You Overloaded?
    Understanding Diversity: How Culture Affects Information
    Checklist: Techniques of Informative Speaking
    @Work: The Pros and Cons of Presentation Software
    15. PERSUASIVE SPEAKING
    15.1 Characteristics of Persuasion

    Persuasion Is Not Coercive
    Persuasion Is Usually Incremental
    Persuasion Is Interactive
    Persuasion Can Be Ethical
    15.2 Categorizing Persuasive Attempts
    By Types of Proposition
    By Desired Outcome
    By Directness of Approach
    By Types of Appeal: Aristotle's Ethos, Pathos, and Logos
    15.3 Creating the Persuasive Message
    Set a Clear, Persuasive Purpose
    Structure the Message Carefully
    Use Solid Evidence
    Avoid Fallacies
    15.4 Adapting to the Audience
    Establish Common Ground
    Organize According to the Expected Response
    Neutralize Potential Hostility
    15.5 Building Credibility as a Speaker
    Competence
    Character
    Charisma
    15.6 Sample Speech
    Bibliography
    FEATURES
    @Work: Persuasion in the World of Sales
    Understanding Diversity: Cultural Differences in Persuasion
    Ethical Challenge: If I Adapt, Do I Lose My Integrity?
    Understanding Your Communication: Persuasive Speech
    Notes
    Glossary
    Credits
    Index

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