We use cookies to enhance your experience on our website. By continuing to use our website, you are agreeing to our use of cookies. You can change your cookie settings at any time. Find out more
Cover

Organizational Communication

Today's Professional Life in Context

Edward C. Brewer and Jim Westerman

Publication Date - October 2017

ISBN: 9780190200411

304 pages
Paperback
7-1/2 x 9-1/4 inches

In Stock

Retail Price to Students: $78.95

The most applied, real-world introduction to Organizational Communication available

Description

Filled with both classic and contemporary examples and a variety of engaging stories, Organizational Communication teaches students how to apply theory in diverse real-world contexts including government, small and family-run businesses, nonprofit organizations, and entrepreneurial ventures. This book presents the increasingly global and mediated nature of communication in organizations, resulting in a highly readable and engaging introduction to the field.


KEY FEATURES
* Case studies in every chapter bring organizational communication stories, dilemmas, and theories to life
* A focus on organizational behavior is infused throughout the text to help students see the content from a business-management perspective
* "Key Point" callouts appear in the margins throughout each chapter to focus students' attention on the most significant concepts
* "Context Matters" sections at the end of each chapter show students how to apply concepts in context with plentiful real-world examples and scenarios
* "The Hollywood Connection" end-of-chapter features help students apply chapter concepts to organizations depicted in popular films

Features

  • Case studies in every chapter bring organizational communication stories, dilemmas, and theories to life
  • A focus on organizational behavior is infused throughout the text to help students see the content from a business-management perspective
  • "Key Point" callouts appear in the margins throughout each chapter to focus students' attention on the most significant concepts
  • "Context Matters" sections at the end of each chapter show students how to apply concepts in context with plentiful real-world examples and scenarios
  • "The Hollywood Connection" end-of-chapter features help students apply chapter concepts to organizations depicted in popular films

About the Author(s)

Edward C. Brewer is Professor of Communication Studies and Director of the Strategic Communication Graduate Certificate at Appalachian State University. His research includes over 20 peer-reviewed articles and book chapters. Professor Brewer's research has appeared in journals such as IEEE Transactions on Professional Communication, Journal on Excellence in College Teaching, Journal of Business Communication, The Archive of Marketing Communication, Business Quest, The Journal of Public Advocacy, Journal of Religion and Popular Culture, The Free Speech Yearbook, and Dyrektor Szkoly (A Polish journal), among others. He also authored the book The Introvert's Guide to Greater Success at Work and Home. Professor Brewer's current research focuses on the relationship of personality to effective communication; time and probability issues in organizational and interpersonal communication; and customer service issues.
.

Jim Westerman
is Distinguished Professor in Ethics and Director of Sustainable Business in the Department of Management atAppalachian State University. His research includes over 30 peer-reviewed articles, which have appeared in journals such as Journal of Organizational Behavior, Group and Organization Management, Journal of Business and Psychology, Journal of Business Ethics, and Journal of Management Education. Professor Westerman also authored the book Person-Organization Fit: Effects on Employee Attitudes and Behavior. His research has appeared in the popular press, including The Harvard Business Review, Bloomberg Businessweek, Toronto Star, ABC News, and the Raleigh News-Observer. Professor Westerman's current research and consulting work focus on employee selection, compensation, motivation, and ethics.

Reviews

"Innovative, lucid, and interdisciplinary. Compelling features include the application of organizational concepts across governmental, non-governmental, and for-profit organizational contexts."--George Musambira, University of Central Florida

"This book is well written, engaging, covers context and technology though out the book, and has excellent examples that students can relate to in the real world."--Lisa M. Orick-Martinez, Central New Mexico Community College

"This text is focused on accessible explanations of theory and how they are applicable to real organizations across many contexts. The focus on non-profits is unique and meaningful."--Heather L. Walter, The University of Akron

Table of Contents

    Chapter 1: Organizational Communication and Contextual Realities
    Introduction
    CASE STUDY: Twitter and Social Shaming
    Defining Organizational Communication
    Diversity in the Workplace
    Organizing in a Global Marketplace
    Ethical Issues
    Task and Maintenance Roles
    Forms of Communication: Oral, Written, Non-Verbal
    Communication Networks
    Context Matters

    For Profit Organizations
    Entrepreneurship - Small Businesses
    Non-Profit Organizations
    Government Sector
    Summary
    Review and Discussion Questions
    The Hollywood Connection
    Key Terms

    Chapter 2: Classical Approaches and Organizational Structure
    Introduction
    CASE STUDY: IPhones and Suicide Nets?
    Frederick Taylor
    Max Weber
    Henri
    Fayol
    Classical Management Communication
    Mary Parker Follett
    Classical Influences in Today's Global Economy
    Context Matters

    For Profit Organizations
    Entrepreneurship - Small Businesses
    Non-Profit Organizations
    Government Sector
    Summary
    Review and Discussion Questions
    The Hollywood Connection
    Key Terms

    Chapter 3: Humanistic Approaches to Organizational Communication
    Introduction
    The Human Relations Approach and the Human Resources Approach
    CASE STUDY: The Traitorous Eight
    Organizations and Social Expectations
    The Hawthorne Studies: The Bridge From Classical Theory To Human Relations
    The Illumination Studies
    The Relay Assembly Test Room Studies
    The Interview Program
    The Bank Wiring Room Studies
    Implications and Explanations of the Hawthorne Studies
    The Human Relations Movement
    CASE STUDY: From Zero to Sixty in No Time Flat
    Abraham Maslow's Hierarchy of Needs
    Frederick Herzberg's Motivation-Hygiene Theory
    Douglas McGregor's Theory X and Theory Y
    The Human Resources Movement
    Blake and Mouton's Managerial Grid
    Likert's System IV
    Ouchi's Theory Z
    Context Matters
    For Profit Organizations
    Entrepreneurship - Small Businesses
    CASE STUDY: The Small Art & Craft Business
    Non-Profit Organizations
    Government Sector
    Summary
    Review and Discussion Questions
    The Hollywood Connection
    Key Terms

    Chapter 4: Systems and Critical Approaches To Organizational Communication
    Introduction
    Systems Approaches
    General Systems Theory
    Cybernetics
    The Process of Organizing
    Chaos and Complexity Theories
    The Organization as a System
    Organizational System Characteristics
    Subsystems and Suprasystems
    Critical Approaches
    Producing Dissensus
    Feminist Perspective
    Hegemony and Domination
    CASE STUDY: Pine Ridge Indian Reservation
    Control
    Organizational Justice
    Certified B-Corporation
    Context Matters
    For Profit Organizations
    Entrepreneurship - Small Businesses
    Non-Profit Organizations
    Government Sector
    Summary
    Review and Discussion Questions
    The Hollywood Connection
    Key Terms

    Chapter 5: Cultural Approaches to Organizational Communication
    Introduction
    CASE STUDY: Avianca Flight 052
    Defining Culture

    Globalization and Culture
    CASE STUDY: The New Job and Organizational Culture
    Organizational Culture
    Work Environment
    Organizational Commitment
    Organizational Identity
    Organizational Subcultures
    Changing Organizational Culture
    Paradigm Shifts and Organizational Culture
    Context Matters
    For Profit Organizations
    Entrepreneurship - Small Businesses
    Non-Profit Organizations
    Government Sector
    Summary
    Review and Discussion Questions
    The Hollywood Connection
    Key Terms

    Chapter 6: Socialization
    Introduction
    CASE STUDY: Job-Seeker
    A Virtual Job-Seeker
    Human Capital

    The Cost of Human Capital
    Making the Right Choice
    CASE STUDY: An Ohio Reboot of Human Capital
    What "Great" Managers Do Differently
    Communicate, Communicate, Communicate
    The Importance of Attitude
    CASE STUDY: The Southwest Airlines Case - Passing through the Screen
    The Socialization Process

    CASE STUDY: The New Guy
    Anticipation
    Information Seeking
    CASE STUDY: Asking Questions
    The Role of Leadership in Socialization
    Socialization and Role Development
    Cultural Fit
    Metamorphosis
    Organizational Exit
    Recruitment and Socialization: New Technologies
    Social Media
    Avatars
    Context Matters
    For Profit Organizations
    Entrepreneurship - Small Businesses
    Non-Profit Organizations
    Government Sector
    Summary
    Review and Discussion Questions
    The Hollywood Connection
    Key Terms

    Chapter 7: Organizational Relationships
    Introduction

    CASE STUDY: The Flight Attendant
    Emotion in the Workplace

    Emotional Labor
    Regulating Your Emotional Response
    Listening and Relationships
    CASE STUDY: Learning to Listen
    Perception in the Workplace
    Nonverbal Communication in the Workplace
    Personality and Organizational Relationships
    CASE STUDY: CBS Hit The Big Bang Theory
    Decision-Making and Relationships
    Power, Politics, and Ethics: Effects on Relationships

    Context Matters
    For Profit Organizations
    Entrepreneurship - Small Businesses
    Non-Profit Organizations
    Government Sector
    Summary
    Review and Discussion Questions
    The Hollywood Connection
    Key Terms

    Chapter 8: Organizational Leadership
    Introduction
    CASE STUDY: Charismatic Preacher
    Trait Approach to Leadership
    Leadership Behaviors

    The University of Michigan and Ohio State Studies
    Managerial Grid
    Contingent Approaches to Leadership
    Least Preferred Co-Worker
    Leader-Member Exchange
    Situational Leadership
    Continuum of Leadership Behavior
    Charismatic Leadership and Transformational Approaches
    Charismatic Leadership Theory
    Transformational Leadership Theory
    Authentic Leadership
    Challenges to The Leadership Construct--Attributions, Substitutes and Neutralizers
    CASE STUDY: Lead with LUV
    Leading Change

    Vital Aspects of Leading
    Listening, Leadership, and Change
    The Distinction Between Leadership and Management
    Context Matters
    For Profit Organizations
    Entrepreneurship - Small Businesses
    Non-Profit Organizations
    Government Sector
    Summary
    Review and Discussion Questions
    The Hollywood Connection
    Key Terms

    Chapter 9: Face-To-Face and Virtual
    Introduction
    CASE STUDY: The MacIntosh Pirates
    Teams - What Are They?

    Types of Teams
    Technology, Social skills, and Face-to-Face Teams
    The Virtual Team
    Team/Group Characteristics
    CASE STUDY: Southwest Airlines' Success
    Team Job Design
    Cohesion and Loyalty
    Framing and "Fantasy": Important for Group Cohesion
    Trust
    Efficiency in Teams
    Motivation
    Synergy
    Fairness: Finding a Reasonable Solution
    Feedback and Learning
    Norms
    Groupthink
    Diversity
    Satisfaction
    The Impact of Technology On Teams
    Voice Mail
    Teleconferencing and Videoconferencing
    Computer Mediated Technology
    Email
    CASE STUDY: Instant Gratification Expectations
    CASE STUDY: Oops, I hit reply all!

    Faxing
    Social Networks
    Timing and Culture
    Context Matters
    For Profit Organizations
    Entrepreneurship - Small Businesses
    Non-Profit Organizations
    Government Sector
    Summary
    Review and Discussion Questions
    The Hollywood Connection
    Key Terms

    Chapter 10: Managing Conflict
    Introduction
    Conflict Defined
    Conflict VS. Difference of Opinion
    Managing Conflict
    Dimensions of Conflict
    Effective VS. Dysfunctional Responses
    CASE STUDY: Zest Manufacturing Wars
    Conflict Within The Organization
    Styles of Dealing with Conflict
    Avoiding
    Competing
    Accommodation
    Compromise
    Collaboration
    Strategic Objectives
    Organizational Conflict and Power
    Forms of Power
    Third Party Intervention
    CASE STUDY: Email Fiasco
    Conflict Outside: Dealing with an Angry Public
    Context Matters
    For Profit Organizations
    Entrepreneurship - Small Businesses
    Non-Profit Organizations
    Government Sector
    Summary
    Review and Discussion Questions
    The Hollywood Connection
    Key Terms

    Chapter 11: Managing Organizational Change and Crises
    Introduction
    Organizational Change
    CASE STUDY: Merger Mayhem
    Downsizing
    Identifying the Change Process
    Laying the Foundation for Change
    Implementing Change
    Evaluating Change Outcomes
    Organizational Learning
    Crisis and Change
    CASE STUDY: Takata Airbags
    Organizational Crisis
    Crisis Communication Plan
    Crisis Communication and Image
    Crisis Communication Should Be Dynamic
    Context Matters
    For Profit Organizations
    Entrepreneurship - Small Businesses
    Non-Profit Organizations
    Government Sector
    Summary
    Review and Discussion Questions
    The Hollywood Connection
    Key Terms

    Chapter 12: Celebrating Diversity
    Introduction
    CASE STUDY: Bass Pro Shops
    Engaging a Diverse Environment

    The Aging Workforce
    Sex and Gender Issues
    Racial and Ethnic Issues
    Disabled Workers
    Intercultural Issues
    Dealing with Emotion
    Understanding Personality
    Discrimination
    Sexual Harassment
    Technology and Diversity
    Organizational Culture and Diversity
    Organizational Values
    Leadership and Management Styles
    Climate Issues
    Working with Difficult People
    Effective Organizational Diversity Programs
    Context Matters
    For Profit Organizations
    Entrepreneurship - Small Businesses
    Non-Profit Organizations
    Government Sector
    Summary
    Review and Discussion Questions
    The Hollywood Connection
    Key Terms

Teaching Resources

·         Ancillary Resource Center (ARC): at www.oup-arc.com is a convenient, instructor-focused single destination for resources to accompany your text; accessed online through individual user accounts, the ARC provides instructors with access to up-to-date ancillaries at any time while guaranteeing the security of grade-significant resources; in addition, it allows OUP to keep instructors informed when new content becomes available. Available on the Ancillary Resource Center (ARC):

o   Instructor’s Manual and Test Bank: An enhanced Instructor's Manual and Test Bank provides chapter summaries, discussion starters and activities, and 30 multiple choice, short answer, and essay questions for each chapter.

o   PowerPoints: Chapter overview presentations includes images from the text and have been designed for optimal utility and accessibility