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Inter-Act

Interpersonal Communication: Concepts, Skills, and Contexts

Fourteenth Edition

Kathleen S. Verderber and Erina L. MacGeorge

Publication Date - November 2015

ISBN: 9780199398010

496 pages
Paperback
8 x 10 inches

In Stock

Retail Price to Students: $108.95

Clear and practical advice backed by sound scholarship.

Description

Designed to help students explore interactions in both personal and professional domains, and develop the specific skills necessary to creating and maintaining healthy relationships, Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts, Fourteenth Edition, retains the features that have made this book so successful: a theory driven and skills-based focus, an accessible tone and presentation, and a multitude of useful pedagogical tools. For this edition, new coauthor Erina MacGeorge has brought her in-depth knowledge of current theory to bear on each chapter, thoroughly updating the material so that it reflects the current state of knowledge in the discipline.

Lively and well-written, Inter-Act features numerous activities that enable students to relate their everyday experiences to their studies in communication. It also addresses readers' experiences of communicating across differences in individual identity, gender, and culture. With a strong focus on the importance of ethics, this leading text encourages students to develop their analytic abilities as they think critically about key concepts in interpersonal communication.

New to this Edition

  • Updated social media coverage in "The Social Media Factor" features reflects current theory and research findings
  • Chapter 2 on social cognition incorporates recent research showing that attention, memory, and judgment have a profound influence on how we think about ourselves and interact with others
  • Expanded discussions of how our emotions affect our communication and relationships are included in Chapter 2 on social cognition, Chapter 3 on intercultural communication, and Chapter 9 on supporting others
  • Chapter 12 on intimate relationships now includes sections on long-term relationships, families, and friendships, exploring the challenges of these relationships and the role that communication plays in maintaining them
  • An expanded suite of "Analyze and Apply" and "Skill Practice" activities help students practice skills discussed in the text

About the Author(s)

Kathleen S. Verderber is an emerita Associate Professor of Management at Northern Kentucky University. She has been writing textbooks for over 40 years working for many years with her husband Rudolph F. Verderber and now with other coauthors. Dr. Verderber is at heart a teacher and enjoys the writing process seeing it as "teaching to a wider audience." In addition to writing, she has recently taken on the challenge of learning to play the harp. Dr. Verderber now lives in Naples, FL.

Erina L. MacGeorge is an Associate Professor in the Department of Communication at Pennsylvania State University. She teaches and conducts research in Interpersonal and Health Communication, with a focus on supportive communication. Dr. MacGeorge loves to help undergraduates understand communication theory and develop communication skills that are useful in their personal and professional relationships. Off campus, Dr. MacGeorge enjoys reading fantasy and science fiction, taking long walks, and any kind of outing with her family.

Previous Publication Date(s)

June 2012
June 2009
March 2006

Reviews

"If you are looking for a text that will help students immediately improve their interpersonal communication competence through in-class experiential learning, Inter-Act is the text to choose."--Anita Chirco, Keuka College

"Inter-Act is in a league of its own regarding the inclusion of social media and relatable examples for enhanced understanding and student comprehension. There is no other textbook that I have used or reviewed to use that so strongly incorporates theory, skill development, and emerging technology alongside one another for the most comprehensive presentation of interpersonal communication."--Jennifer Hodges, St. John's University

Table of Contents

    Part I: Understanding Interpersonal Communication

    Chapter 1: An Orientation to Interpersonal Communication
    A MODEL OF INTERPERSONAL COMMUNICATION
    Messages
    Message Production
    Message Interpretation
    Interaction Coordination
    Communication Context

    THE PURPOSES OF INTERPERSONAL COMMUNICATION
    We Share Meaning
    We Meet Goals
    We Manage Our Personal Identities
    We Conduct Our Relationships
    CHARACTERISTICS OF INTERPERSONAL COMMUNICATION
    Interpersonal Communication Is Transactional
    Interpersonal Communication Is Irreversible
    Interpersonal Communication Is Situated
    Interpersonal Communication Reveals Relationship Qualities
    Interpersonal Communication Is Continuous
    ETHICS AND INTERPERSONAL COMMUNICATION
    THE DARK SIDE OF INTERPERSONAL COMMUNICATION
    DIVERSITY AND INTERPERSONAL COMMUNICATION

    Diverse Voices: Lessons from American Experience
    INTERPERSONAL COMMUNICATION COMPETENCE AND YOU
    Acquire Interpersonal Communication Knowledge
    Increase Interpersonal Communication Skill
    Be Motivated to Demonstrate Competence
    Develop Behavioral Flexibility
    Create Interpersonal Communication Improvement Plans
    UNDERSTANDING SOCIAL MEDIA AND INTERPERSONAL COMMUNICATION
    Traits of Social Media Technology
    A Question of Ethics: What Would You Do?
    SUMMARY
    CHAPTER RESOURCES

    Key Words
    Rewind/Rewrite
    Analyze and Apply
    Communication Improvement Plan

    Chapter 2: Social Cognition: Understanding Others and Ourselves
    MAKING
    SENSE OF THE SOCIAL WORLD
    Social Cognition: Automatic and Controlled
    Attention
    Memory
    Judgement
    Impression Formation
    Making Attributions

    Stereotyping
    Diverse Voices: Just Walk on By
    SELF AND SOCIAL COGNITION: THINKING ABOUT YOURSELF

    Self-Concept and Self-Esteem
    Self-Concept Development
    Messages, Feedback, And Self-Concept
    Self-Concept Affects Our Attention and Judgement
    Messages Reflect and Maintain Our Self-Concept

    Self-Concept Affects Impression Management Strategies
    Improving Self-Concept and Self-Esteem
    SOCIAL COGNITION AND EMOTION
    Defining Emotion
    Types of Emotions
    IMPROVING SOCIAL COGNITION
    FORMING IMPRESSIONS ON SOCIAL MEDIA

    A Question of Ethics: What Would You Do?
    SUMMARY
    CHAPTER
    RESOURCES
    Key Words
    Rewind/Rewrite
    Analyze and Apply

    Chapter 3: Intercultural Communication
    CULTURE AND COMMUNICATION
    DOMINANT AND CO-CULTURES

    Gender
    Race
    Ethnicity
    Sexual Orientation and Gender Identity
    Religion
    Social Class
    Generation
    Cultural Identity
    HOW CULTURES DIFFER
    Time Orientation
    The Importance of Context for Sharing Meaning
    The Value of the Individual vs. the Group
    Diverse Voices: Individualism and Collectivism
    Attitudes toward Predictability and Uncertainty
    Attitudes about Social Power Distribution
    Masculine vs. Feminine Orientation
    Norms About the Use of Emotions
    BARRIERS TO EFFECTIVE INTERCULTURAL COMMUNICATION
    Anxiety
    Assumed Similarity or Difference
    Ethnocentrism
    Stereotyping
    Incompatible Communication Codes
    Incompatible Norms and Values
    THE PYRAMID MODE OF INTERCULTURAL COMPETENCE
    Requisite Attitudes
    Developing Culture-Specific Knowledge and Skills
    Internal and External Outcomes
    SOCIAL MEDIA ACROSS CULTURES
    A Question of Ethics: What Would You Do?

    SUMMARY
    CHAPTER RESOURCES

    Key Words
    Rewind/Rewrite
    Analyze and Apply
    Skill Practice
    Communication Improvement Plan: Intercultural Communication

    Chapter 4: Verbal Messages
    VERBAL MESSAGE FUNDAMENTALS

    What Is a Language?
    Diverse Voices: Mommy, Why Does Raj Talk Funny?
    Characteristics of Language
    MEANING IN THE LANGUAGE ITSELF
    Guidelines for Improving Message Semantics
    VERBAL MEANING WITHIN THE CONVERSATIONAL CONTEXT
    Speech Acts
    The Cooperative Principle
    Guidelines for Improving Pragmatic Understanding
    MEANING WITHIN THE SOCIAL AND CULTURAL CONTEXT
    Guidelines for Improving Sociolinguistic Understanding
    USING LANGUAGE TO RELATE ONLINE
    A Question of Ethics: What Would You Do?
    SUMMARY
    CHAPTER RESOURCES

    Key Words
    Rewind/Rewrite
    Analyze and Apply
    Skill Practice
    Communication Improvement Plan: Verbal Communication

    Chapter 5: Nonverbal Messages
    CHARACTERISTICS AND FUNCTIONS OF NONVERBAL MESSAGES

    Characteristics of Nonverbal Communication
    Functions of Nonverbal Messages
    TYPES OF NONVERBAL COMMUNICATION
    Body Language
    Paralanguage
    Use of Space
    Self-Presentation
    CULTURE AND GENDER DIFFERENCES IN NONVERBAL COMMUNICATION
    Cultural Differences
    Diverse Voices: Latin American and Anglo American Use of Personal Space in Public
    Gender Differences
    NONVERBAL EXPECTATIONS
    Interpreting a Violation
    GUIDELINES FOR IMPROVING NONVERBAL MESSAGES
    Sending Nonverbal Messages
    A Question of Ethics: What Would You Do?
    Interpreting Nonverbal Messages
    NONVERBAL COMMUNICATION IN TEXT
    SUMMARY
    CHAPTER RESOURCES

    Key Words
    Rewind/Rewrite
    Analyze and Apply
    Skill Practice
    Communication Improvement Plan: Nonverbal Communication

    Chapter 6: Communication in the Life Cycle of Relationships
    THE FUNCTIONS OF COMMUNICATION IN A RELATIONSHIP

    The Constitutive Function
    The Instrumental Function
    The Indexical Function
    DESCRIBING RELATIONSHIPS
    HOW RELATIONSHIPS CHANGE: RELATIONSHIP LIFE CYCLES

    Diverse Voices: Modern Love: Close Enough to Touch Was Too Far Apart
    Stage One: Beginning Relationships
    Stage Two: Developing Relationships
    Choosing Which Relationships to Develop
    Communication in Developing Relationships

    Stage Three: Sustaining Relationships
    Communication Behaviors That Sustain Relationships
    Understanding and Managing Dialectical Tensions in Relationships

    Stage Four: Relationship Decline
    Self-Disclosure and Privacy in Relationships
    Guidelines for Self-Disclosure
    Guidelines for Privacy
    PUBLIC AND PRIVATE ONLINE
    A Question of Ethics: What Would You Do?
    SUMMARY
    CHAPTER RESOURCES

    Key Words
    Rewind/Rewrite
    Analyze and Apply
    Skill Practice
    Communication Improvement Plan: Relationships

    Part II: Developing Interpersonal Communication Skills

    Chapter 7: Listening Effectively
    CHALLENGES TO EFFECTIVE LISTENING

    Personal Styles of Listening
    Listening Apprehension
    Diverse Voices: How I Learned to Shut Up and Listen
    Dual Processes in Listening
    THE ACTIVE LISTENING PROCESS
    Attending
    Guidelines to Improve Attending
    Understanding
    Guidelines and Skills for Improving Understanding
    Remembering
    Guidelines for Improving Remembering
    Critically Evaluating
    Guidelines for Improving Critical Evaluation
    Responding
    Guidelines to Improve Responding
    DIGITAL LISTENING SKILLS
    Attending to and Understanding Digital Messages
    Critically Evaluating Digital Messages
    A Question of Ethics: What Would You Do?
    SUMMARY
    CHAPTER RESOURCES

    Key Words
    Rewind/Rewrite
    Analyze and Apply
    Skill Practice
    Communication Improvement Plan: Listening

    Chapter 8: Holding Effective Conversations
    CONVERSATION: DEFINITION, STRUCTURE, AND VARIATION

    Characteristics of Conversation
    VARIATION IN CONVERSATION
    Conversational Type
    Purpose
    Sequence
    Tone
    Participants
    Setting
    GUIDELINES FOR EFFECTIVE CONVERSATIONALISTS
    General Conversation Guidelines
    Skills for Conversing with Strangers
    Starting a Conversation
    Sustaining a Conversation
    Closing a Conversation

    CULTURAL VARIATION IN CONVERSATION
    Diverse Voices: Conversational Ballgames
    DIGITAL CONVERSATION SKILLS
    Awareness of Audience
    Multiplicity of Conversations
    Abruptness of Disengagement
    A Question of Ethics: What Would You Do?
    SUMMARY
    CHAPTER RESOURCES

    Key Words
    Rewind/Rewrite
    Analyze and Apply
    Skill Practice
    Communication Improvement Plan: Conversation

    Chapter 9: Supporting Others
    EMPATHIZING

    Three Types of Empathy
    Guidelines for Improving Empathy
    SUPPORTIVE INTERACTIONS
    Diverse Voices: Which Is My Good Leg?

    SUPPORTIVE MESSAGES
    Creating a Supportive Climate
    Validating Emotions
    Encouraging Reappraisals
    Promoting Action with Advice
    Supporting Positive Feelings: Celebratory Support
    GENDER AND CULTURE IN SUPPORTIVE INTERACTIONS
    USING SOCIAL MEDIA TO OFFER EMPATHY AND SUPPORT

    Increased Social Distance
    Increased Presence of Others
    Benefits for Apprehensive Individuals
    Ease of Management
    Memorializing Others Through Digital Communication
    A Question of Ethics: What Would You Do?
    SUMMARY
    CHAPTER RESOURCES

    Key Words
    Rewind/Rewrite
    Analyze and Apply
    Skill Practice
    Communication Improvement Plan: Empathizing and Supporting

    Chapter 10: Using Interpersonal Influence
    INTERPERSONAL POWER

    Sources of Power
    Principles of Power
    INTERPERSONAL PERSUASION
    Processing Persuasive Messages: The Elaboration Likelihood Model (ELM)
    Persuading Automatic Processors
    Persuading Extensive Processors
    ASSERTING RIGHTS AND EXPECTATIONS
    Approaches to Communicating Rights and Expectations
    The Passive Approach
    The Aggressive Approach
    The Assertive Approach

    Assertive Message Skills
    Making a Complaint
    Requesting Change in Problematic Behavior
    Refusing a Request

    Assertiveness in Cross-Cultural Relationships
    A Question of Ethics: What Would You Do?
    ELECTRONIC INFLUENCE
    SUMMARY
    CHAPTER RESOURCES

    Key Words
    Rewind/Rewrite
    Analyze and Apply
    Skill Practice
    Communication Improvement Plan: Assertive Communication

    Chapter 11: Managing Conflict
    TYPES OF INTERPERSONAL CONFLICT
    STYLES OF MANAGING INTERPERSONAL CONFLICT

    Withdrawing
    Accommodating
    Competing
    Compromising
    Collaborating
    Using Problem-Solving to Collaborate
    FACE NEGOTIATION IN CONFLICT
    Face Negotiation Theory
    Co-Cultures and Individual Differences in Conflict
    DESTRUCTIVE CONFLICT PATTERNS
    Serial Arguing
    Counterblaming
    Cross-complaining
    Demand-Withdrawal
    Mutual Hostility Pattern
    GUIDELINES FOR EFFECTIVE CONFLICT MANAGEMENT
    Breaking Patterns of Destructive Conflict
    Creating a Collaborative Conflict Conversation
    Guidelines for Initiating a Collaborative Conflict Conversation
    Guidelines for Collaborative Response to Conflict Initiation

    Diverse Voices: The Power of Wastah in Lebanese Speech
    Guidelines for Mediating a Conflict Conversation
    Forgiveness: Repairing Relationships Damaged by Conflict
    CONFLICT ONLINE
    Flaming
    Cyberbullying
    A Question of Ethics: What Would You Do?
    SUMMARY
    CHAPTER RESOURCES

    Key Words
    Rewind/Rewrite
    Analyze and Apply
    Skill Practice
    Communication Improvement Plan: Conflict Management

    Part III: Using Communication Skills to Improve Relationships

    Chapter 12: Communicating in Intimate Relationships: Long-Term Romantic Relationships, Family, and Friends
    INTIMATE RELATIONSHIPS AND INTERACTIONS
    LONG-TERM ROMANTIC RELATIONSHIPS

    Characteristics of Successful Long-Term Romantic Relationships
    Challenges in Long-Term Romantic Relationships
    Maintaining Intimacy
    Managing Life Transitions
    Negotiating Equitable Distribution of Work
    Sustaining Affection and Desire

    FAMILIES
    Diverse Voices: Performing Commitment
    Parent-Child Communication
    Effects of Early Attachment
    Parenting Styles
    Family Communication Patterns
    Modeling
    Communication in Other Types of Family Relationships
    Guidelines for Improving Family Communication
    FRIENDSHIPS
    Gender Differences in Same-Sex Friendships
    Friendship and Sex
    THE DARK SIDE OF INTIMATE RELATIONSHIPS: INFIDELITY, JEALOUSY, AND POSSESSIVENESS
    Infidelity
    Jealousy
    USING DIGITAL COMMUNICATION SKILLS TO IMPROVE RELATIONSHIPS
    Digital Communication Skills in Personal Relationships
    A Question of Ethics: What Would You Do?
    SUMMARY
    CHAPTER RESOURCES

    Key Words
    Rewind/Rewrite
    Analyze and Apply
    Communication Improvement Plan: Intimate Relationships

    Chapter 13: Communication in Workplace Relationships
    COMMUNICATING IN FORMAL WORKPLACE RELATIONSHIPS

    Communicating in Managerial Relationships
    Understanding Manager-Employee Relationships
    Guidelines for Effectively Communicating with Your Manager

    Communicating in Co-worker Relationships
    Types and Functions of Co-worker Relationships
    Guidelines for Communicating in Co-worker Relationships

    Communicating in Customer and Vendor Relationships
    Guidelines for Communicating in Boundary-Spanning Relationships
    Communicating in Informal Workplace Relationships
    Mentoring Relationships
    Workplace Friendships
    Romantic Relationships at Work
    COMMUNICATING IN A DIVERSE WORKPLACE
    Culture-Based Work Style
    Diverse Voices: Kaigi: Japanese Style Business Meetings
    Gendered Linguistic Style in the Workplace
    Intergenerational Communication Issues
    IMPROVING WORKPLACE PERFORMANCE THROUGH FEEDBACK
    Asking for Feedback
    Constructively Criticizing
    Responding to Negative Feedback (Criticism)
    THE DARK SIDE OF WORKPLACE COMMUNICATION
    Aggression at Work
    Sexual Harassment
    DIGITAL COMMUNICATION SKILLS IN PROFESSIONAL RELATIONSHIPS
    Using Social Media Responsibly and Effectively
    Using Social Media Strategically and Wisely
    Using Social Media Professionally
    Visibility and Persistence
    Editability
    Association

    A Question of Ethics: What Would You Do?
    SUMMARY
    CHAPTER RESOURCES

    Key Words
    Rewind/Rewrite
    Analyze and Apply
    Skill Practice
    Communication Improvement Plan: Workplace Communication

    Glossary
    References
    Photo Credits
    Index

Teaching Resources

·         Ancillary Resource Center (ARC) – includes:

·          PowerPoint lecture slides

·          Instructor’s Manual, which provides teaching tips, exercises, and test questions that will prove useful to both new and veteran instructors. The Instructor’s Manual includes pedagogical suggestions, sample syllabi, content outlines, discussion questions, chapter activities, simulations, and journal assignments.

·          Test Bank, which offers approximately 400 exam questions in multiple-choice, true/false, and essay formats.

·           Computerized Test Bank

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