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Case Management

An Introduction to Concepts and Skills

Fourth Edition

Arthur J. Frankel, Sheldon R. Gelman, and Diane K. Pastor

Publication Date - 02 January 2019

ISBN: 9780190858889

216 pages
6-1/8 x 9-1/4 inches

In Stock


Over the course of 20 years, this text has approached case management as both an art and a science by providing students and practitioners with the basics of case management theory, skills, and applications. This fourth edition, which focuses on both the social work and nursing professions, offers trainers, instructors, and students detailed information about how case management is delivered, major issues encountered in practice, how services are affected by different populations, and the unique skills that are required by case managers in order to be effective. Chapter exercises and case examples help readers practice some of the skills associated with the content offered.

Case Management is unique in that it brings together the major professions that conduct case management in the United States. It is focused on skill learning more than theory, and discusses not only the importance of case management in the current social work and medical milieu, but also the challenges that case managers face in helping clients. Additionally, the text offers a model for integrated case management between professions and in numerous settings, including nursing centers, community mental health facilities, and criminal justice centers.

New to this Edition

  • Includes content focusing on the nurse case manager's role in a variety of settings and patient populations
  • Covers essential elements of case management practice with case illustrations
  • Provides a review of case management literature with application to case management with special populations in diverse settings


  • Focuses on social work and nursing case management
  • Offers training exercises at the end of each chapter
  • Serves as a concise and comprehensive resource for faculty and students at both the undergraduate and graduate levels

About the Author(s)

Arthur J. Frankel, PhD, MSW, LCSW, is Professor of Social Work at the University of North Carolina Wilmington.

Sheldon R. Gelman, PhD, MSL, MSW, is Professor in the Wurzweiler Graduate School of Social Work at Yeshiva University.

Diane K. Pastor, PhD, MBA, NP-C, FNAP, is Associate Professor in the School of Nursing at the University of North Carolina Wilmington.

Table of Contents

    By Barbara Lutz

    Part 1: Case Management Practice
    Chapter 1. The Evolution of Case Management Practice
    Chapter 2. Overview of Case Management Practice
    Chapter 3. The Roles of a Case Manager
    Chapter 4. An Example of Case Management

    Part 2: Case Management Skills
    Chapter 5. Interpersonal, Connecting, and Information-Gathering Skills
    Chapter 6. Specialized Practice Skills
    Chapter 7. Additional Components of Case Management Intervention and Evaluation
    Chapter 8. Nursing Case Management

    Part 3: Case Management Populations and Problems
    Chapter 9. Case Management Issues with Special Populations
    Chapter 10. Challenges and Visions

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