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Multiple Choice Quiz

  1. Jack, who works in public relations for a political figure, has received a hilarious, but potentially offensive joke from one of his friends via e-mail. To best ensure his continued employment, Jack should
      a. post the joke to his personal Facebook page immediately.
      b. forward the joke to everyone in his address book.
      c. repeat the joke to the politician who employees him.
      d. discourage his friend from sending such messages to his work e-mail address.
  2. Permanence in communication is best achieved via
      a. face-to-face conversation.
      b. hard copy.
      c. e-mail.
      d. cell phone.
  3. A low-context culture uses language
      a. only in artistic, expressive ways.
      b. to place emphasis on the use of gesture while speaking.
      c. primarily to express thoughts, feelings, and ideas as directly as possible.
      d. in a way that relies heavily on subtle, often nonverbal cues.
  4. A culture that feels loyalties and obligations to an in-group such as one's extended family, community, or even the organization one works for is
      a. an individualistic culture.
      b. an in-group.
      c. a collectivist culture.
      d. an out-group.
  5. Which term is used to reflect the degree to which members of a culture feel threatened by ambiguous situations and how much they try to avoid them?
      a. paranoia
      b. emergency readiness
      c. statistical awareness
      d. uncertainty avoidance
  6. The tendency to transmit messages without considering their consequences is called
      a. uncertainty.
      b. disinhibition.
      c. flaming.
      d. e-mail.
  7. In an individualistic culture, members often believe
      a. people should care for extended family before themselves.
      b. their primary responsibility is helping themselves.
      c. age, group security, tradition, and hierarchy are most important.
      d. in an emphasis on belonging to a very few permanent in-groups.
  8. A strategy for moving toward a more mindful, competent style of intercultural communication involving volunteering personal information to people from the other culture is
      a. an active strategy.
      b. a passive strategy.
      c. self-disclosure.
      d. ethnocentrism.
  9. Power distance refers to the extent of the gap between
      a. in-groups and out-groups influence on communication.
      b. high-context and low-context views on social classes.
      c. self-reliance and competition.
      d. social groups whose members possess resources and influence and those whose members don't.
  10. According to Communication Research Reports, which method of communication rated the highest in satisfaction for communicating easily?
      a. face-to-face
      b. instant message
      c. e-mail
      d. cell phone
  11. For our purposes, a clear and comprehensive definition of culture is
      a. an academic term describing members of your parents' homeland.
      b. the music, location and architecture of a specific group of people.
      c. the language, values, beliefs, traditions, and customs people share and learn.
      d. demographic shifts based on communication.
  12. Synchronous communication
      a. occurs in real time.
      b. can only occur via phone.
      c. is best handled by e-mail.
      d. allows gaps to prepare lengthy responses.
  13. Noticing what behaviors members of a different culture use and applying these insights to communicate in effective ways is
      a. commonplace in ethnocentrism.
      b. referred to as passive observation.
      c. an example of stereotyping.
      d. is communication competence.
  14. Choosing the best communication channel can make the difference between success and failure on the job. Which of the following options gives you the most control over the receiver's attention?
      a. telephone
      b. hard-copy
      c. face-to-face
      d. voice mail
  15. If a concern develops over the amount of time you spend on the Internet, an effective method to determine how much time is too much time is to
      a. contact a therapist and ask him or her.
      b. post to Twitter and ask your friends.
      c. track your time online accurately to assess if it's too much.
      d. skip important social and recreational activities to use the Internet.
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