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Chapter 10

This outline can be a helpful study tool to assist you in seeing the order and sequence of the chapter and the relationship of ideas.  Use it to take notes as you read and/or to add concepts presented in lecture.

  1. The most common groups are learning, growth, social, and problem-solving.
    1. A group offers more in the way of resources, accuracy, and commitment than are available to you are an individual.
    2. Problem-solving groups are justified when the job is beyond the capacity of one person, individual tasks are interdependent, there is more than one possible decision or solution, and there is potential for disagreement.
  2. Groups adapt varied settings, reasons, and presentation styles to solve problems.
    1. Breakout groups, problem census, focus groups, parliamentary procedure rules, panel discussion, symposium, and forum groups are some of the formats used to shape the ability to coordinate solutions.
    2. Virtual groups are convenient for ease of scheduling, independence of participants, and anonymity-enhanced courage of contributors.
    3. An effective problem-solving group uses a structured rational approach to identify the problem, analyze the problem, develop creative solutions, evaluate the solutions, implement the plan, and follow up.
    4. Successful groups seem to follow a four-stage process consisting of orientation stage, conflict stage, emergence stage, and reinforcement stage.
  3. Groups are most effective when members have mutual respect and cohesiveness.
    1. Cohesiveness and productivity are connected.
    2. Cohesiveness is no guarantee of success, but it helps.
    3. Group communication dangers to overcome include message information underload or overload, unequal participation, and pressure to conform to groupthink.



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