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Operations Management

Second Edition

Peter Jones and Peter Robinson

24 December 2019

ISBN: 9780198724353

472 pages

In Stock

Price: £52.99

Concise, engaging, relevant: light on quantitative techniques and packed with cases offering a real-world perspective, this text provides the most accessible approach to operations management.



Concise, engaging, relevant: light on quantitative techniques and packed with cases offering a real-world perspective, this text provides the most accessible approach to operations management.

  • Packed with cases and examples to engage those with little or no experience of operations management, and emphasise to them its importance in the everyday world.
  • Concise structure maps to one semester courses and encourages students to fully understand the relevance of operations in their future careers.
  • Integrated additional resources, including running case material, animated diagrams, and voiced-over quantitative models, encourage student engagement and promote a solid understanding of the subject.
  • A user-friendly writing style is complemented by a wealth of learning features, diagrams, and photos to make the subject clear for students and encourage them to actively engage with the topic.

New to this edition

  • 28 brand new cases form part of the Opening Case Insights, Operations Insights and End-of-chapter cases for this edition, focusing on brands such as New Balance, H&M, and Lonely Planet.
  • A reduction in chapter count, 17 to 14 better aligns the coverage with the needs of typical one semester modules.
  • New 'Deepen your understanding' feature links sections of the text with specific online exercises for an integrated and holistic approach to study.
  • A map of the text demonstrates how the chapters fit together and introduces each topic within the entirety of operations management.
  • Updated research insights balance seminal papers with recent research in the field.
  • New coverage of recent developments in operations management, including: fourth industrial revolution (i4.0), internet of things (IoT), work and employment in the gig economy, sustainability, ecommerce, dynamic work design, and more.
  • Also available as an e-book with functionality, navigation features, and links that offer extra learning support

About the Author(s)

Peter Jones, Emeritus Professor in Hospitality Management, Surrey Business School, and Peter Robinson, Senior Teaching Fellow in Operations Management, Surrey Business School

Prof. Peter Jones heads up the Hospitality and Food Management Group at the University of Surrey, where for ten years he was the ITCA Chair of Production and Operations Management. He is the author, co-author or editor of twelve textbooks, many of which are in the field of operations management. He also serves as Associate Editor on a number of editorial boards, where he is responsible for publishing journal articles with an operations focus. His own published research articles have been on a wide range of OM topics - such as mass customisation, statistical process control, revenue management, and productivity. He also writes a regular column for an industry magazine - Onboard Hospitality - as well as blogging and tweeting on operations management issues. As a consultant he has advised major European companies, and has devised and run service management development workshops for them. He has a MBA from London Business School and a PhD from the University of Surrey.

Peter Robinson is a Senior Teaching Fellow in Operations Management at Surrey Business School. He is also the Director of Learning and Teaching at the School. He has over 12 years university teaching experience and has taught operations management and project management at undergraduate and masters level as well as operations strategies at MBA level. His research interests are in lean and agile operations and supply chain management. Prior to joining Surrey Business School he worked for ten years as a board member for an international automotive supply company and has additional experience in implementing new technology into both manufacturing and administrative sections of a number of businesses. He has a BSc (Hons.) degree in Chemistry from Liverpool University and is a Professional Member of the Institute of Materials, Minerals and Mining.

Table of Contents

    1:Introduction to Operations Management
    2:Winning Customers and Competing Effectively
    3:Operations Processes and Life Cycles
    4:Locating, Designing and Managing Facilities
    5:Managing Supply Chain Relationships
    6:Managing Materials and Inventory Performance
    7:Managing Capacity and Demand
    8:Managing the Service Encounter
    9:Managing Quality
    10:Managing the Workforce and Technology
    11:Managing Projects, Crises, and Business Continuity
    12:Operations Strategy and International Operations
    13:Lean, Agile, and Mass Customization
    14:Innovation and Continuous Improvement

Additional Resources

Digital formats and resources

Operations Management is supported by online resources and is available for students and institutions to purchase in a variety of formats.

The e-book offers a mobile experience and convenient access along with functionality tools, navigation features and links that offer extra learning support: www.oxfordtextbooks.co.uk/ebooks

This text is complemented by the following online resources:
For Students:
Animated diagrams from the book - accompanied by audio to help explain concepts.
Annotated library of links to footage of 'Operations in Action'.
Web-based activities.
Multiple choice questions.
Seminal paper links.
Downloadable Flashcard glossary.
For lecturers:
Bespoke video case material consisting of interviews and processes tied to each chapter. Broken down into 5 minute clips, these can either be shown in relation to a chapter topic, or as a whole film demonstrating how one company utilises many aspects of OM.
Customizable PowerPoint slides.
Tutor guide.
Tutorial activities.
Answers to discussion questions.
Test bank.