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Knowledge Management in Organizations

A critical introduction

Fourth Edition

Donald Hislop, Rachelle Bosua, and Remko Helms

29 March 2018

ISBN: 9780198724018

344 pages

In Stock

Price: £57.99

The most comprehensive and critical textbook on knowledge management, in an accessible, concise format.


The most comprehensive and critical textbook on knowledge management, in an accessible, concise format.

  • A comprehensive, multi-perspective approach to knowledge management, which explores how knowledge is effectively managed within the organizations in which we work.
  • A truly international approach is characterized by a diverse range of examples and case studies that examine the application of knowledge management in practice.
  • 'Time to Reflect' boxes, review and discussion questions, and a question or activity to accompany every illustration and case study ensure students develop critical thinking skills and a reflective approach.

New to this edition

  • Two new chapters dedicated to the subject of ICTs, augmented by increased attention elsewhere across the book, significantly increase the coverage of digital developments such as Big Data, transactive memory systems, social media, and wikis.
  • Improved and extended discussion of innovation, strategy, and practical application ensure that the text reflects the latest developments and practices in the field.
  • The addition of two new authors creates an international author team whose depth of insight and expertise give the book a more global focus than ever before.
  • Knowledge protection at Coca-Cola, wikis used as sharing tools, and the introduction of Yammer at Deloitte are just some of the new case studies for the fourth edition, showcasing knowledge management practices in an array of organizations, from SMEs, to multinationals, to service providers.

About the Author(s)

Donald Hislop, Loughborough University, Rachelle Bosua, The University of Melbourne, and Remko Helms, Open University of The Netherlands

Table of Contents

    1:The Contemporary Importance of Knowledge and Knowledge Management
    Part 1: Epistemologies of Knowledge in the Knowledge Management Literature
    2:The Objectivist Perspective on Knowledge
    3:The Practice-Based Perspective on Knowledge
    Part 2: An Introduction to Key Concepts
    4:What is Knowledge Management?
    5:Knowledge Intensive Firms and Knowledge Workers
    6:Learning and Knowledge Management
    Part 3: Innovation, Knowledge Creation and Unlearning
    7:Innovation and Knowledge Processes
    8:Unlearning, Knowledge Loss, of the Protection of Knowledge
    Part 4: Introduction to ICTs and Knowledge Management
    9:Objectivist Perspectives on ICTs and Knowledge Management
    10:Practice-based Perspectives on ICTs and Knowledge Management
    Part 5: Socio-Cultural Issues Related To Managing and Sharing Knowledge
    11:The Influence of Socio-Cultural Factors in Motivating Workers to Participate in Knowledge Management Initiatives
    12:Communities of Practice
    13:Boundary-Spanning Knowledge Processes in Heterogeneous Collaborations
    14:Power, Politics, Conflict, and Knowledge Processes
    Part 6: The Management of Knowledge Work (and Workers)
    15:Facilitating Knowledge Management via the Use of Human Resource Management Practices
    16:Leadership, Organizational Culture Management, and Knowledge Management


"Finally a text book that provides a refreshing and global insight into knowledge management and is a rich learning resource to both academic tutors and students." - Dr Derek Watson, The University of Sunderland

"Hislop et al.'s book provides students with a perfect introduction to knowledge management that develops critical and scholarly understanding of the key concepts and issues concerning how KM is developed and managed in organizations. Packed with learning materials such as case studies, self-reflection and discussion topics, together with access to online resources that provide further materials, this book is core reading for all students and academics engaged in KM study." - Virginia Power, The University of the West of England, Bristol

"The main strength of Hislop et al.'s book is that it helps the reader to think beyond differences in perspective and to explore the assumptions that may underlie these differences. I think, in addition, the book scores well in terms of clarity of reading and spread of examples." - Dr Ana Cristina Vasconcelos, The University of Sheffield

"Far better than most in its overview, detail and critical points." - Christian T. Lystbaek, Aarhus University

Additional Resources

This book is accompanied by a range of online resources:

For students:
Extra online cases.
Web links to additional resources and relevant websites
Extension questions

For lecturers:
Suggested exam questions
Suggested essay/coursework questions
Suggestions for classroom activities
Figures and tables from the book

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