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Human Resource Management in Hospitality

Malay Biswas

September 2012

ISBN: 9780198069850

378 pages

Price: £13.99



Human Resource Management in Hospitality is a comprehensive textbook specially designed to meet the needs of hotel management students and practising HR professionals in the hospitality industry.

  • Provides guidelines on the practical aspects of HRM in hospitality industry
  • Contains numerous examples, figures, tables, templates, and diagrams
  • Provides a holistic view by also taking into account aspects of organizational behaviour
  • Discusses specific laws related to the hospitality industry
  • Includes appendices on abusive supervision and counterproductive behaviour

About the Author(s)

Malay Biswas, Assistant Professor, Indian Institute of Management, Rohtak

Malay Biswas, PhD, is Assistant Professor (Organizational Behaviour / Human Resource Management) at the Indian Institute of Management (IIM), Rohtak. He had worked with Taj Hotels Resorts and Palaces for over eight years as Human Resource Professional and eight years of academic experience with Institute of Hotel Management, Aurangabad, Maharashtra. He taught organizational behaviour, human resource management, research methodology, and business ethics. Dr. Biswas has published several papers and reports in the areas of his expertise in international and national journals.

Table of Contents

    1. Introduction to HRM
    2. Manpower Planning
    3. Recruitment
    4. Training and Development
    5. Performance Appraisal
    6. Employee Motivation
    7. Compensation and Benefit Management
    8. Job Satisfaction
    9. Organizational Culture
    10. Organizational Conflict and Collective Bargaining
    11. Indian Labour Laws
    12. Disciplinary Action
    13. HR Information System (HRIS)
    14. International HRM
    Appendix A: Abusive Supervision
    Appendix B: Counter-productive Behaviour

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