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Oxford University Press - Online Resource Centres

Washer: Clinical Communication Skills

Chapter 13

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Department of Health NSW (2007). Open Disclosure Guidelines. North Sydney, NSW: Department of Health, NSW.
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Fischer, M., Mazor, K., Baril, J., Alper, E., DeMarco, D., & Pugnaire, M. (2006). Learning from mistakes. Journal of General Internal Medicine, 21 419-423.
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Kohn, L., Corrigan, J., & Donaldson, M. (2000). To Err is Human - Building a Safer Health System. Washington, D.C.: Institute of Medicine, National Academy Press.
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Lutfey, K., & Freese, J. (2007). Ambiguities of chronic illness management and challenges to the medical error paradigm. Social Science & Medicine, 64 314-325.
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Phitayakorn, R., Williams, R., Yudkowsky, R., Harris, I., Hauge, L., Widmann, W., Sullivan, M., & Mellinger, J. (2008). Patient-care-related telephone communication between general surgery residents and attending surgeons. Journal of the American College of Surgeons, 206(4), 742-750.
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Vincent, C., Young, A., & Phillips, A. (1994). Why do people sue doctors? A study of patients and relatives taking legal action. The Lancet, 343(8913), 1609-1613.
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von Gunten, C., Ferris, F., & Emanuel, L. (2000). Ensuring competency in end-of-life care: Communication and relational skills. Journal of the American Medical Association, 284(23), 3051-3057.
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Williams, S., Dale, J., Glucksman, E., & Wellesley, A. (1997). Senior house officers' work related stressors, psychological distress, and confidence in performing clinical tasks in accident and emergency: A questionnaire study. British Medical Journal, 314(7082), 713-718.
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