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Oxford University Press - Online Resource Centres

Washer: Clinical Communication Skills

Chapter 06

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Burack, J.H., Irby, D.M., Carline, J.D., Root, R.K., & Larson, E.B. (1999). Teaching compassion and respect: Attending physicians' responses to problematic behaviors. Journal of General Internal Medicine, 14(1), 49-55.
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King, J. (1999). Giving feedback. British Medical Journal, 318(7200), S2.
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Lanceley, A., Savage, J., Menon, U., & Jacobs, I. (2008). Influences on multidisciplinary team decision-making. International Journal of Gynecological Cancer, 18 215-222.
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Medical Protection Society (2008). MPS Guide to Medical Records. London: Medical Protection Society.

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Pendleton,D., Schofield,T., Tate,P., & Havelock,P. (1984 / 2003). The Consultation: An approach to learning and teaching. Oxford: Oxford University Press.
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Pinnock, H., Bawden, R., Proctor, S., Wolfe, S., Scullion, J., Price, D., & Sheikh, A. (2003). Accessibility, acceptability, and effectiveness in primary care of routine telephone review of asthma: Pragmatic, randomised controlled trial. British Medical Journal, 326(7387), 477-479.
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Sanders, T., & Harrison, S. (2008). Professional legitimacy claims in the multidisciplinary workplace: The case of heart failure care. Sociology of Health and Illness, 30(2), 289-308.
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Toon, P.D. (2002). Using telephones in primary care. British Medical Journal, 324(7348), 1230-1231.
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Wallace, J., & Lemaire, J. (2007). On physician well being - You'll get by with a little help from your friends. Social Science & Medicine, 64 2565-2577.
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