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Oxford University Press - Online Resource Centres

Washer: Clinical Communication Skills

Chapter 06

Akabayashi, A., Kai, I., Takemura, H., & Okazaki, H. (1999). Truth telling in the case of a pessimistic diagnosis in Japan. The Lancet, 354(9186), 1263.
[PubMed: 10520639] [Full text doi: 10.1016/S0140-6736(99)02802-0

Benson, J., & Britten, N. (1996). Respecting the autonomy of cancer patients when talking with their families: Qualitative analysis of semi-structured interviews with patients. British Medical Journal, 313(7059), 729-731
[PubMed: 8819445] [Full text: www.bmj.com/cgi/content/full/313/7059/729]

BMA Board of Medical Education (2004). Communication skills education for doctors: An update. London: British Medical Association.
www.bma.org.uk/careers/medical_education/professional_development/communicationskillsupdate.jsp

British Medical Association (2004). Safe Handover, Safe Patients. Guidance on clinical handover for clinicians and managers. London: British Medical Association.
www.bma.org.uk/employmentandcontracts/employmentcontracts/junior_doctors/Handover.jsp

Burack, J.H., Irby, D.M., Carline, J.D., Root, R.K., & Larson, E.B. (1999). Teaching compassion and respect: Attending physicians' responses to problematic behaviors. Journal of General Internal Medicine, 14(1), 49-55.
[PubMed: 9893091] [Full text doi: 10.1046/j.1525-1497.1999.00280.x]

Car, J., & Sheikh, A. (2003). Telephone consultations. British Medical Journal, 326(7396), 966-969.
[PubMed: 12727771] [Full text: www.bmj.com/cgi/content/full/326/7396/966]

Carr, S. (2006). The Foundation Programme assessment tools: An opportunity to enhance feedback to trainees? Postgraduate Medical Journal, 82(576), 579.
[PubMed: 16954453] [Full text doi: 10.1136/pgmj.2005.042366]

Ende, J. (1983). Feedback in clinical medical education. Journal of the American Medical Association, 250(6), 777-781.
(Abstract only - http://jama.ama-assn.org/cgi/content/abstract/250/6/777 )

Jenkins, V., Fallowfield, L., & Poole, K. (2001). Are members of multidisciplinary teams in breast cancer aware of each other's informational roles? Quality in Health Care, 10(2), 70-75.
[PubMed: 11389314] [Full text doi: 10.1136/qhc.10.2.70]

King, J. (1999). Giving feedback. British Medical Journal, 318(7200), S2.
[Full text: www.bmj.com/cgi/content/full/318/7200/S2-7200]

Lanceley, A., Savage, J., Menon, U., & Jacobs, I. (2008). Influences on multidisciplinary team decision-making. International Journal of Gynecological Cancer, 18 215-222.
[PubMed: 17511801] [Full text doi: 10.1111/j.1525-1438.2007.00991.x]

Medical Protection Society (2008). MPS Guide to Medical Records. London: Medical Protection Society.
www.medicalprotection.org/uk/booklets/records

North London Cancer Network (2006). Communicating Significant News. London: North London Cancer Care Network.
www.nlcn.nhs.uk/BSN_communicatingnews

Pendleton,D., Schofield,T., Tate,P., & Havelock,P. (1984 / 2003). The Consultation: An approach to learning and teaching. Oxford: Oxford University Press.
Link to publisher's website: www.oup.com/uk/catalogue/?ci=9780192632883

Pinnock, H., Bawden, R., Proctor, S., Wolfe, S., Scullion, J., Price, D., & Sheikh, A. (2003). Accessibility, acceptability, and effectiveness in primary care of routine telephone review of asthma: Pragmatic, randomised controlled trial. British Medical Journal, 326(7387), 477-479.
[PubMed: 12609944] [Full text: www.bmj.com/cgi/content/full/326/7387/477]

Sanders, T., & Harrison, S. (2008). Professional legitimacy claims in the multidisciplinary workplace: The case of heart failure care. Sociology of Health and Illness, 30(2), 289-308.
[PubMed: 18290937] [Full text: www3.interscience.wiley.com/cgi-bin/fulltext/119398961/HTMLSTART]

Toon, P.D. (2002). Using telephones in primary care. British Medical Journal, 324(7348), 1230-1231.
[PubMed: 12028963] [Full text doi: 10.1136/bmj.324.7348.1230]

Wallace, J., & Lemaire, J. (2007). On physician well being - You'll get by with a little help from your friends. Social Science & Medicine, 64 2565-2577.
[PubMed: 17451854] [Full text doi: 10.1016/j.socscimed.2007.03.016]