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Oxford University Press - Online Resource Centres

Washer: Clinical Communication Skills

Chapter 04

British Medical Association (2004). Medical Certificates and Reports. London: British Medical Association.
www.bma.org.uk/employmentandcontracts/independent_contractors/providing_gp_services/MedCertRep0704.jsp

Cox, L., & Roper, T. (2005). Clinical Skills. Oxford: Oxford University Press.
Link to publisher's website: www.oup.com/uk/catalogue/?ci=9780192628749

Department of Health (2002). Building a safer NHS for patients: Implementing an organisation with a memory. London: HMSO.
www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/Browsable/DH_4097460

Knox, R., Butow, P.N., Devine, R., & Tattersall, M.H. (2002). Audiotapes of oncology consultations: Only for the first consultation? Annals of oncology, 13(4), 622-627.
[PubMed: 12056714] [Full text doi: 10.1093/annonc/mdf055]

Lavelle-Jones, C., Byrne, D.J., Rice, P., & Cuschieri, A. (1993). Factors affecting quality of informed consent. British Medical Journal, 306(6882), 885-890.
[PubMed: 8490411] [ Full text: www.pubmedcentral.nih.gov/articlerender.fcgi?tool=pubmed&pubmedid=8490411]

McConnell, D., Butow, P.N., & Tattersall, M.H. (1999). Audiotapes and letters to patients: The practice and views of oncologists, surgeons and general practitioners. British Journal of Cancer, 79(11/12), 1782-1788.
[PubMed: 10206293] [Full text doi: 10.1038/sj.bjc.6690284]

Medical Protection Society (2008). MPS Guide to Medical Records. London: Medical Protection Society.
www.medicalprotection.org/uk/booklets/records

Noble, L. (2007). Written communication. In S. Ayers, A. Baum, C. McManus, S. Newman, K. Wallston, J. Weinman, & R. West (Eds.), Cambridge Handbook of Psychology, Health and Medicine (pp.517-521). Cambridge: Cambridge University Press.
Link to publisher's website www.cambridge.org/uk/catalogue/catalogue.asp?isbn=9780521605106

North London Cancer Network (2006). Communicating Significant News. London: North London Cancer Care Network.
www.nlcn.nhs.uk/BSN_communicatingnews

Scott, J.T., Entwistle, V.A., Sowden, A.J., & Watt, I. (2001). Giving tape recordings or written summaries of consultations to people with cancer: A systematic review. Health Expectations, 4(3), 162-169.
[PubMed: 11493322] [Full text doi: 10.1046/j.1369-6513.2001.00127.x]

White, P. (2004). Copying referral letters to patients: Prepare for change. Patient Education and Counselling, 54(2), 159-161.
[PubMed: 15288909] [Full text doi: 10.1016/S0738-3991(03)00203-9]