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Oxford University Press - Online Resource Centres

Washer: Clinical Communication Skills

Chapter 02

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Hall, J.A., Harrigan, J.A., & Rosenthal, R. (1995). Non-verbal behaviour in clinician-patient interaction. Applied and preventive psychology, 4(1), 21-35.
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Harrigan, J.A., Oxman, T.E., & Rosenthal, R. (1985). Rapport expressed through non-verbal behaviour. Journal of Nonverbal Behaviour, 9(2), 95-110.
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Heritage, J., Robinson, J.D., Elliott, M.N., Beckett, M., & Wilkes, M. (2007). Reducing patients' unmet concerns in primary care: The difference one word can make. Journal of General Internal Medicine, 22(10), 1429-1433.
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Maguire, P., Faulkner, A., Booth, K., Elliott, C., & Hillier, V. (1996). Helping cancer patients disclose their concerns. European Journal of Cancer, 32A(1), 78-81.
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Marvel, M., Epstein, R., Flowers, K., & Beckham, H. (1999). Soliciting the patient's agenda: Have we improved? Journal of the American Medical Association, 281(3), 283-287.
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Munro, D., Bore, M., & Powis, D. (2005). Personality factors in professional ethical behaviour: Studies of empathy and narcissism. Australian Journal of Psychology, 57(1), 49-60.
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Ruusuvuori, J. (2001). Looking means listening: Coordinating displays of engagement in doctor-patient interaction. Social Science and Medicine, 52(7), 1093-1108.
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Spiro, H. (1992). What is empathy and can it be taught? Annals of Internal medicine, 116(10), 843-846.
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White, J.C., Rosson, C., Christensen, J., Hart, R., & Levinson, W. (1997). Wrapping things up: A qualitative analysis of the closing moments of the medical visit. Patient Education and Counselling, 30(2), 155-165.
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