Kerboodle Support Technical

Please visit our browser support page for more information.

Please contact your school's IT technician if your browser is not supported.

You can continue to use Kerboodle in an unsupported browser, but please be aware that a large part of the content will not work and that much of the functionality may be slow or perform in unusual ways.

Please visit our system requirements page for more information.

We understand that schools need a high level of security when it comes to internet use within a school. Unfortunately some of these security features can sometimes have an effect on the loading of some Kerboodle pages and content. To avoid any potential issues like this you can add the Kerboodle domains and URLs to the school's web filtering software to exclude them from the filtering process. We try to keep our list as up to date as possible. Please email us at support@kerboodle.com and ask for the latest list. If the problems still persist after adding them then please contact your Web Filtering provider to ensure that the settings are applied correctly.

You can run your own tests with the developer tools within certain browsers to see which URLs are being blocked. If you want to find out more information about these developer tools then please click on the links provided below.

Please email support@kerboodle.com and ask for the latest list of domains and email addresses to whitelist.

Please add the email addresses no-reply@kerboodle.com and support@kerboodle.com to your school's accepted list of emails.

Every Teacher and Administrator will need to activate their accounts before using Kerboodle. If the account is not activated, it cannot be accessed. To do this, you will need to click on a link that we send to you from no-reply@kerboodle.com. Please whitelist this email address to make sure you receive your activation email.

If you contact is with any questions, you will receive an email from support@kerboodle.com. Adding this email to your accepted list of emails will ensure that you receive our response.

We realise that some emails can be interpreted as spam, so please check your Junk folders for this email before contacting us.

If you are asked to confirm your account when you log in, it means that your account has not yet been activated. To activate your account, you will need to click on the activation link in the email that was sent from no-reply@kerboodle.com to your registered email address. Please note that this is a different email from the one including your invoice number.

If you have not seen this email, please check your Junk/Spam folders. If you still cannot find it, please Contact Us.

You can download this poster for your classroom, to remind students or your school's institution code.

You can also use the Student Slip Generator to create slips with your students' login details on, which you can hand out to your students in class.

If you see a message saying that you have logged in too many times, it means that your previous session is still active. Click Continue to log in. This will log you out of your previous session and allow you to access the site.

If you are aware of your previous session and don’t want to proceed then click Cancel.

Although unlikely, it is possible you have seen this message because someone else is using your login. Continue to log in, but you may like to change your password, just in case. To do this, click on your name at the top of the screen, and scroll to the bottom. Follow the instructions to change your password, then click Save Changes.

If this is the first time you have accessed a course on Kerboodle, then you should receive an email from no-reply@kerboodle.com asking you to activate your account. If you haven’t received an activation email then please check your Spam/Junk email folder. Please make sure that no-reply@kerboodle.com has been added to your safe senders list. If you are unsure of how to do this then please contact your IT department.

You can also request for the information to be sent again using the Forgot my details link on the login page.

Both teachers and Administrators can reset students' passwords.

Find the student in the User Management module using the search bar or the Groups filters on the left. Select the student and click on Preview above the list. This will open the Preview pane. Here there is an option to Reset Password. Click on the tickbox and click Save Changes. The student’s password is now reset to default, which is the same as their username.

When you create new students on Kerboodle, their default password will be the same as their usernames.

Teachers can find their students' usernames in the User Management module of individual courses. Administrators can find them in the School Users module when they log in.

Please note, if you reset a student's password, it will return to the default.

If you are a student, ask your teacher to reset your password for you. Alternatively, if you have previously added an email address to your profile on Kerboodle, you can click on the Forgot my details link on the login page.

Teachers and Administrators can also use the Forgot my details link in the top right hand corner of the login page. Enter the email address that you used to set up your account in the window that appears and click Reset Password. An email containing instructions on how to reset your password will be sent to you. Please check your Inbox and Spam/Junk mail folders if you have not seen this.

Click on the link in this email. You will be directed to Kerboodle where you will be able to reset your password. It will also show you your username, which you are able to change should you wish to.

If you have forgotten your institution code, then speak to a colleague or your Administrator.