Kerboodle Support Technical

Please visit our browser support page for more information.

Please contact your school's IT technician if your browser is not supported.

You can continue to use Kerboodle in an unsupported browser, but please be aware that a large part of the content will not work and that much of the functionality may be slow or perform in unusual ways.

Please visit our system requirements page for more information.

We understand that schools need a high level of security when it comes to internet use within a school. Unfortunately some of these security features can sometimes have an effect on the loading of some Kerboodle pages and content. To avoid any potential issues like this, you can add the Kerboodle domains and URLs to the school's web filtering software to exclude them from the filtering process. We try to keep our list as up to date as possible. Please email us at support@kerboodle.com and ask for the latest list. If the problems still persist after adding them then please contact your Web Filtering provider to ensure that the settings are applied correctly.

You can run your own tests with the developer tools within certain browsers to see which URLs are being blocked. If you want to find out more information about these developer tools then please click on the links provided below.

Please email support@kerboodle.com and ask for the latest list of domains and email addresses to whitelist.

Please add the email addresses no-reply@kerboodle.com and support@kerboodle.com to your school's accepted list of emails.

Every Teacher and Administrator will need to activate their accounts before using Kerboodle. If the account is not activated, it cannot be accessed. To do this, you will need to click on a link that we send to you from no-reply@kerboodle.com. Please whitelist this email address to make sure you receive your activation email.

If you contact is with any questions, you will receive an email from support@kerboodle.com. Adding this email to your accepted list of emails will ensure that you receive our response.

We realise that some emails can be interpreted as spam, so please check your Junk folders for this email before contacting us.

If you see a message saying that you have logged in too many times, it means that your previous session is still active. Click Continue to log in now. This will log you out of your previous session and allow you to access the site.

If you are aware of your previous session and don’t want to proceed then click Cancel to stop logging in.

Although unlikely, it is possible you have seen this message because someone else is using your login. Continue to log in, but you may like to change your password, just in case. To do this, click on your name at the top of the screen and under Account Details, scroll down to Current Password. Enter your password and then your new password and click Save in the bottom-right corner.