Education Bookshelf Support Technical FAQs

Internet speed:
Recommended 10 mb
Required 3 mb.

Operating system:
Windows 8 & upwards
Sierra OS X 10.13 & upwards
Chromebook OS 79 & upwards

Browsers:
We will always support the latest two versions of the following browsers:

  • Google Chrome
  • Edge
  • Mozilla Firefox
  • Safari

We recommend to access Digital books and interactives via desktop PC or laptop.

Please contact your school's IT technician, who should be able to advise on whether it's possible to update your browser or install a supported one on your machine.

You can continue to use Education Bookshelf in an unsupported browser, but please be aware that a large part of the content will not work and that much of the functionality may be slow or perform in unusual ways.

You can download our supported browsers via the following links:

You can find help on updating your browser here.

Important: If you are using a school machine, you should not install a new browser or update to a new version of the browser on your machine without checking with your IT department first.

Accessibility statement for Oxford Education Bookshelf

To help achieve our objective of excellence in research, scholarship and education and as part of our commitment to serving our customers and users, Oxford University Press is striving to make its products accessible to and inclusive of all our users, including those with visual, hearing, cognitive, or motor impairments.

In line with these goals, we follow the general principles of web usability and universal design and, where feasible, endeavour to make  Oxford Education Bookshelf accessible to all regardless of physical or cognitive impairment or the device used. We are currently targeting adherence to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1), in order to help our users take full advantage of the accessibility features provided by their chosen device, web browser or operating system.

 

A programme of improvement

Oxford Education complies with applicable law relating to accessibility (including with the obligations under The Equality Act 2010).

We are however making ongoing improvements, and to accomplish these, we have a committed investment and development programme to deliver improved accessibility compliance over the coming months and beyond.

Areas currently identified for improvement include:

  • Log in page
  • Registration Page
  • eBook carousel page
  • Trouble Logging in page
  • Profile page
  • eBooks

 

Since commencing this programme we have delivered the following improvements:

  • Text can be resized 200% without loss of content or functionality both on Desktop or Tablet.
  • Colour contrast has been improved across the platform.
  • User can navigate through the Log in page, Registration page, eBook carousel page, Trouble logging in page, Profile page by using the ‘Tab’ button on a laptop or desktop keyboard.
  • Users can perform the following actions with the aid of a screen reader:
  • Register to the platform
  • Log into the platform
  • Request a password reset
  • Access eBooks
  • Change personal details
  • Activate an eBook

 

Feedback and contact information

If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille, please provide your name and email address. If you’re unable to view the form on our ‘contact us’ page, please call +44 (0)1536 452 960 or email us at educationbookshelf@oup.com for assistance.



Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact: educationbookshelf@oup.com.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).