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Office Administration for CSEC

Ann-Margaret Jacob

Price:  £20.50

ISBN: 978-1408516140
Publication date: 13/01/2012
Paperback: 368 pages
Dimensions: 265x195mm

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Description

Completely matching the syllabus, this book equips students with the knowledge, skills and attitudes to function effectively in a modern office environment. It also seeks to nurture and improve students' social responsibility, personal management skills and positive work ethics, as well as providing the foundation for further business education.


Features

  • This course will help students to:
  • Develop an awareness of the principles, procedures and technological competencies required for office administration
  • Develop various skills including interpersonal, planning, organising, problem solving and management
  • Provide students with the capability to adapt to changes that affect the business environment
  • Develop the wide range of attitudes, attributes and behaviours necessary for the world of work
  • Lay the foundation for career development and further business education Key features include:
  • Learning objectives
  • Exam Tips
  • Case Studies
  • In-text questions to test progress
  • Did you know?
  • Key points
  • Activities
  • SBA guidance throughout, giving students the chance to develop the necessary skills throughout the course of study
  • Examination-style questions at the end of each module to provide examination practice

This page was last updated on 20 January 2019 at 04:30 GMT

Table of Contents

1: Office orientation
2: Communication
3: Recruitment and orientation
4: Information management
5: Reception and hospitality
6: Meetings

7: Travel arrangements
8: Human resource management
9: Accounts and financial services
10: Procurement and inventory management
11: Sales, marketing and customer service
12: Operations, despatch and transport services