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Office Administration for CSEC

Ann-Margaret Jacob

Price:  £21.99

ISBN: 978-1408516140
Publication date: 13/01/2012
Paperback: 368 pages
Dimensions: 265x195mm

Availability: In stock.

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Completely matching the syllabus, this book equips students with the knowledge, skills and attitudes to function effectively in a modern office environment. It also seeks to nurture and improve students' social responsibility, personal management skills and positive work ethics, as well as providing the foundation for further business education.


  • This course will help students to:
  • Develop an awareness of the principles, procedures and technological competencies required for office administration
  • Develop various skills including interpersonal, planning, organising, problem solving and management
  • Provide students with the capability to adapt to changes that affect the business environment
  • Develop the wide range of attitudes, attributes and behaviours necessary for the world of work
  • Lay the foundation for career development and further business education Key features include:
  • Learning objectives
  • Exam Tips
  • Case Studies
  • In-text questions to test progress
  • Did you know?
  • Key points
  • Activities
  • SBA guidance throughout, giving students the chance to develop the necessary skills throughout the course of study
  • Examination-style questions at the end of each module to provide examination practice

This page was last updated on 07 May 2021 at 19:30 GMT

Table of Contents

1: Office orientation
2: Communication
3: Recruitment and orientation
4: Information management
5: Reception and hospitality
6: Meetings

7: Travel arrangements
8: Human resource management
9: Accounts and financial services
10: Procurement and inventory management
11: Sales, marketing and customer service
12: Operations, despatch and transport services