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Help & support

Help & support

Customer Service Team

Our hours of operation are Monday to Friday, 8.30am - 5.00pm GMT

School customers

Primary: +44 (0)1536 452610
Secondary: + 44 (0)1536 452620

Trade customers

+44 (0)1536 452640

Technical Support

For queries relating to any of our digital products, please visit our technical support pages, or contact our dedicated Technical Support helpdesk on +44 (0)1536 452960.


School customers, Individual customers, Trade customers, Order assistance, Order confirmation, Cancel an order, Stock availability, Evaluation packs, Inspection copies, Payment options, Credit cards, Card payment security, Tax, Promotions codes, Trade orders, Terms and conditions

Contact us

School customers, Individual customers, Trade customers, International customers, UK and international offices


Educational Consultant visits, Sample pages, Catalogue requests, Email alerts, School invoices

My Account

Explaining My Account, Usernames and passwords, Forgotten password, Change My Account details

Privacy & security

Data privacy, Card payment security

Despatch & delivery

Despatch times, Pre-ordered product despatch times, Postage costs, Country delivery list, BFPO addresses

Returns & refunds

Missing order, Problem with order, Incomplete order, Damaged or faulty product(s), Wrong product(s) received, Returning a product, Returns policy, Refund policy

Useful information

Website accessibility, Copying or reusing OUP materials, Glossary of educational terms