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Frequently Asked Questions

This page contains answers to the most frequently asked questions. Please check the list to see if your question is listed. If not, please see the final item for details on how to contact us for further information or support.

What is an 'Access provided with Print' resource?
How do I get a username and password to access this resource?
What is an activation code?
What is the profile page?
Can I share my user name and password?
How can I be kept up to date about changes to this resource?
What software will I need to use this resource?
My question is not listed. I need further answers

What is an 'Access provided with Print' resource?

Included with your purchase of this looseleaf product is an online Ancillary Resource providing electronic access to all of the precedent agreements and their accompanying commentary. The agreements are provided in separate Word documents allowing you to edit, download, print and save them as required. The functionality of these documents is the same as any Word document, individual clauses can be deleted, copied or pasted and new text can be added as required. Areas within the agreements where dates, figures or names should be entered are left blank.

PDF versions of the agreements and commentary are provided to enable you to refer to the commentary without having the looseleaf in front of you; this also allows you to move quickly and easily from one agreement to another. The PDF pages open in a 2 page view so that commentary is laid out alongside the agreements. You can change this by selecting 'Page Layout' from the 'View' drop-down menu of Adobe Reader.

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How do I get a username and password to access this resource?

This resource is password-protected for use by customers who have purchased the printed looseleaf product. In order to access this resource, you will need to create a username and password when you create an account with us by registering the unique activation code. Please see also the section below, what is an activation code?

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What is an activation code?

An activation code is available to every customer who purchases the printed looseleaf product. This enables users to register and choose their own password for access to the resource. To get your Activation Code please complete and return the registration card that is placed at the front of your looseleaf and we will send you an Activation Code in the post. If you do not have a registration card in the front of your looseleaf please check that your librarian or colleague hasn’t already completed and returned this as your access may already be set up. If this is not the case please contact us. The code you will receive will look something like this:

Activation Code:
AND1-XXXX-XXXX-XXXX

The activation code is a unique series of letters and numbers which has been assigned to this looseleaf product and its related 'Access provided with print' resource. The code is designed to be registered via the resource website.

An activation code can only be used once, so it cannot be shared among colleagues.

Your activation code will expire 16 months after activation. If you subscribe to future releases you will need to register new activation codes to access new content. The first updating release will not require registration of a new activation code.

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What is the profile page?

Your personal profile page lists all of the resources you have access to and the details we hold about you. You can access your personal profile page via the link at the very top of every page within the resource portal. The profile page is split up into the following sections:

Resources

This section lists all of the resources you have access to and the expiry dates of your access. You can also follow a link from this section to register an additional activation code in order to access updates.

Log in details

Follow the link in this section if you would like to change your username and/or password.

Your details

This section shows your personal contact details. Please remember to amend any information here if it changes. If you are changing your email address, and this is also the username you use to log in with, you might also wish to update your username at the same time (see above) to avoid any confusion.

Resource information

This section lists information relevant to the specific resources you are using. Please remember to update this information if any of it changes.

Save changes

Click on the 'Save changes' button if you have made any changes to your details and would like these to be saved. If you have accidentally changed any information you can click the 'Reset' button to cancel any changes and return all fields to how they were when you logged in.

Can I share my user name and password?

Please refer to the Terms and Conditions.

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How can I be kept up to date about changes to this resource?

From time-to-time we will publish updated versions of the editable precedents and PDF commentaries in line with updates to the printed looseleaf product. Details of forthcoming and published updates are available from the looseleaf page on our website, please click here to visit this page (please note that you need to be logged in to view this page).

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What software will I need to use this resource?

You do not require any specialist software in order to use this resource, and many computers will already have the necessary software installed. The following types of file are used:

PDF documents

To view these files you will need the free Adobe Reader. This will normally already be installed on your system but you can also download the latest version from the Adobe website by clicking on the button below.

Get Adobe Reader

Microsoft Office (Word)

The editable agreements are are available in Microsoft Office format as Word. To open these files you will need to have Microsoft Office installed on your computer.

ZIP files

Some archived files may be provided as compressed ZIP files. If your computer does not automatically decompress these files you will need to use decompression software such as WinRar or WinZip.

My question is not listed. I need further answers

If we have not answered your question, please contact us. We will aim to respond to your query within two working days.

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