Journals Higher Education

Customer Service

Oxford University Press's Customer Service department excels at making the customers' needs to focal point of the contact center by increasing customer loyalty and satisfaction and providing information to the business to improve quality, customer communication, sales, and products.

Other standard services include:

  • Special shipping/packaging
  • Returns processing
  • Inventory management
  • Billing and collections
  • Freight management

Operates from 8am to 6pm EST, with PubEasy software offering customers 24/7 access to title information.

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