Natalie Ames (MSW and EdD, West Virginia University) is associate professor of social work at North Carolina State University. Her social work experience includes public welfare, medical social work, and individual and group counseling. While working for different agencies, she developed accessible educational materials and training programs for professionals and the general public.

Katy FitzGerald (MSW, North Carolina State University) is a clinical social worker at R. J. Blackley Alcohol and Drug Abuse Treatment Center. Prior to her social work career, FitzGerald held positions in technology marketing where she developed her ability to translate difficult, technical information into easy-to-read written material for clients.

"Identifying the connection between poverty, educational attainment and reading ability, the authors appropriately identify that service users may benefit most from readable materials. It is not only the poor who may have difficulty reading an agency's materials however, and a much wider audience can benefit from the identification of what a specific audience needs to know and providing that information clearly, simply and concisely. Obtaining the skills to complete this task is what the book aims to provide." --Journal of Social Work

"There is a real depth of information and guidance provided within a short space..." --Journal of Social Work