Volunteers in Hospice and Palliative Care

A Resource for Voluntary Service Managers

Second Edition

Edited by Rosalind Scott and Steven Howlett
Derek Doyle

Information is presented in an easily accessible way, using key points, summary panels and checklists
Presents a model for countries who are developing systems of volunteers

New to this Edition:

New chapters on setting palliative care volunteering in a wider context; quality standards and an innovative volunteering model in India have been introduced and chapters on legal and ethical issues have been rewritten in line with current legislation and thinking on ethics
All chapters have been revised where necessary to bring them up to date with new developments

Volunteers in Hospice and Palliative Care

A Resource for Voluntary Service Managers

Second Edition

Edited by Rosalind Scott and Steven Howlett
Derek Doyle

Description

The book provides comprehensive, practical guidelines on the responsibilities of those who lead, co-ordinate and manage volunteers in small hospices, large specialist palliative care units, and in general hospitals with palliative care teams. Volunteers are key workers, who often perform difficult and important work. In the United Kingdom alone there are thousands of volunteers in hospice work, a small proportion doing work with patients, and the vast majority doing equally valuable work such as driving, sitting with relatives, manning charity shops and telephones. As a result, Europe, Australia, the United States and Canada are very interested in the United Kingdom's use of volunteers.

Aimed primarily at Voluntary Services Managers in small hospices, large specialist palliative care units, and in general hospitals with palliative care teams, this updated second edition covers volunteer selection, training, supervision and support, and legal and ethical considerations. Information is presented in an easily accessible way, using key points, summary panels and checklists. This book will also appeal to the volunteers themselves.

Volunteers in Hospice and Palliative Care

A Resource for Voluntary Service Managers

Second Edition

Edited by Rosalind Scott and Steven Howlett
Derek Doyle

1: Introduction, Derek Doyle
2: Setting the scene: the landscape of volunteering, Steven Howlett
3: The management role of the Voluntary Services Manager, Dorothy Bates
4: Considering Quality and Measuring Impact, Steven Howlett
5: The selection of volunteers, Sally-Ann Spencer Gray
6: The training and education of volunteers, Sally-Ann Spencer-Gray
7: The support of volunteers, Gill Hamilton
8: Volunteering and legal issues, Mark Restall
9: Professionals working as volunteers, Silke Lean and Patricia McDermott
10: Ethical Issues for VSMs in Hospice Care, Steve McCurley and Ros Scott
11: Volunteers working in a bereavement service, Jenny Osterfield
12: Volunteers in a Children's Hospice, Ros Scott
13: Volunteers working in a comprehensive palliative care service in Australia, Rosemary Hanley
14: Volunteers working in a community palliative care service, Kathleen Defellippi and Mabuyi Mnguni
15: Volunteers working in a tertiary referral teaching hospital, Suzanne O'Brien and Ellen Wallace
16: Neighbourhood Network in Palliative Care, Kerala, India, Dr Suresh Kumar
Glossary
Index

Volunteers in Hospice and Palliative Care

A Resource for Voluntary Service Managers

Second Edition

Edited by Rosalind Scott and Steven Howlett
Derek Doyle

Author Information

Edited by Rosalind Scott, Director of Organisational Development, Children's Hospice Association, Scotland, and Steven Howlett, Senior Lecturer, Roehampton University, USA

Derek Doyle, Vice-President of the National Council for Hospice and Specialist Palliative Care Services, President Emeritus of the International Association for Hospice and Palliative Care, and formerly Medical Director, St Columba's Hospice, Edinburgh, UK

Contributors:

Dr Derek Doyle, Hon. Vice President National Council for Hospice and Specialist Palliative Care Services President Emeritus, the International Association for Hospice and Palliative Care
Steven Howlett, Senior Lecturer, School of Business and Social Science, Roehampton University, Roehampton, UK
Ros Scott, Director of Organisational Development, Children's Hospice Association Scotland, Edinburgh, Scotland, UK
Dorothy Bates, Formerly Volunteer Service Manager, St. Michael's Hospice, Basingstoke, Hampshire, UK
Kathleen Defilippi, Executive Director, South Coast Hospice, Port Shepstone, Kwa Zulu Natal, Republic of South Africa
Gill Hamilton, Formerly Volunteer Service Manager, St Columba's Hospice Edinburgh, Scotland, UK
Rosemary Hanley, Formerly Volunteer Service Manager, Austin and Repatriation Hospital Heidelberg Victoria, Australia
Dr Suresh Kumar, Director, Institute of Palliative Medicine, Calicut, Kerala, India
Steve McCurley, US Based Consultant and Author on Volunteer Management
Mabuyi Mnguni, Deputy Director, South Coast Hospice, Port Shepstone, KwaZulu Natal, Republic of South Africa
Suzanne O'Brien, Co-ordinator, Hope and Cope Jewish General Hospital, Montreal, Canada
Silke Lean, Volunteer Service Manager, Edenhall Marie Curie Centre, Hampstead, London, UK
Patricia McDermott, Volunteer Service Manager, Edenhall Marie Curie Centre, Hampstead, London, UK
Jenny Osterfield, Bereavement Service Co-ordinator, St Michael's Hospice, Basingstoke, Hampshire, UK
Mark Restall, Independent Consultant
Sally-Ann Spencer-Gray, Independent Consultant and Trainer
Ellen Wallace, Formerly Co-ordinator of Volunteers Palliative Care Service, Royal Victoria Hospital, Montreal, Canada

Volunteers in Hospice and Palliative Care

A Resource for Voluntary Service Managers

Second Edition

Edited by Rosalind Scott and Steven Howlett
Derek Doyle

Reviews and Awards

Review from previous edition This refreshingly jargon-free book informs, guides, educates and generally gives clarity to what managing volunteers in palliative care is about and how complex this work really is... I only wish it had been published when I first started! - Volunteering Magazine

Derek Doyle is to be congratulated on producing another excellent volume for palliative are. I think that any palliative care service with volunteers should obtain a copy for their VSM, as a token of support and gratitude. - IAHPC Website

This 223-page text will prove invaluable for new voluntary service managers, and an aid to better management and performance in many established services. Definitely recommended reading. - Centre for Palliative Care Research and Education, Australia