The Trust Crisis in Healthcare
Causes, Consequences, and Cures
Edited by David A. Shore
Table of Contents
Introduction: Reflections on TrustCokie Roberts and Steven V. Roberts:
Part I. Trust and Mistrust: The Big Picture
1: David A. Shore: The (Sorry) State of Trust in the American Healthcare Enterprise
2: Robert J. Blendon: Why Americans Don't Trust the Government and Don't Trust Healthcare
3: Pippa Norris: Skeptical Patients: Performance, Social Capital, and Culture
Part II. Quality and Safety: The Basics of Trust
4: Donald M. Berwick: Building Quality in the Healthcare Environment
5: Lucian L. Leape: Medical Errors and Patient Safety
6: Christine G. Williams: Assessing Quality: Today's Data and a Research Agenda
Part III. Who Can Be Trusted?
7: Dana Gelb Safran: Patients' Trust in Their Doctors: Are We Losing Ground?
8: Greg Koski: Healthcare Research: Can Patients Trust Physician Scientists?
9: Jordan J. Cohen: Medical Education: Teaching Doctors to be Trustworthy
10: George D. Lundberg: Trustworthy Information: Medical Journals and the Internet
11: Trudy Lieberman: Trustworthy Information: The Role of the Media
12: Walter C. Willett: Confusion at the Table: Can We Trust That Our Food Is Healthy?
13: Marie C. McCormick: Trust in Vaccines
14: Susan P. Pauker: Trust in the Trenches: Developing the Patient-Physician Dyad in Medical Genetics
Part IV. Building Trust in the Business of Healthcare
15: David A. Shore: Gaining Competitive Advantage in the Health Care Marketplace by Building Trust
16: Charles M. Cutler: The Changing Relationship Between Health Plans and Their Members
17: Michael J. Dowling: Building Trust in a Healthcare System
18: Richard Toran and Howard King: Building Trust in the Clinician's Office and at the Bedside
19: Marc J. Roberts: Conclusion: Trust in Health Care, Trust in Society