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Published: 07 February 2002

416 Pages | 38 line illus.

ISBN: 9780199241927

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Bookseller Code (06)

The Relationship Advantage

Information Technologies, Sourcing, and Management

Thomas Kern and Leslie P. Willcocks

  • Proposes ways to master outsourcing relationships in order to achieve a relationship advantage
  • Includes five case studies of international organizations -- Xerox, ESSO, British Aerospace, BP, and the UK Inland Revenue
  • Presents unique business-to-business relationship framework developed from transaction cost theory, relational contract theory, and inter-organizational relationship theory

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