Journals Higher Education

£155.00

Hardback

This item is printed to order. Items which are printed to order are normally despatched and charged within 5-10 days.

Published: 15 November 2001

412 Pages | numerous figures and tables

234x156mm

ISBN: 9780199241927


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Bookseller Code (AQ)

The Relationship Advantage

Information Technologies, Sourcing, and Management

Thomas Kern and Leslie P. Willcocks

  • Proposes ways to master outsourcing relationships in order to achieve a relationship advantage
  • Includes five case studies of international organizations — Xerox, ESSO, British Aerospace, BP, and the UK Inland Revenue
  • Presents unique business-to-business relationship framework developed from transaction cost theory, relational contract theory, and inter-organizational relationship theory
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