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The Oxford Handbook of Organizational Climate and Culture

Edited by Benjamin Schneider and Karen M. Barbera

Oxford Library of Psychology

Provides a novel integration of organizational climate and culture research
Explores applications of climate and culture ideas as a basis for the changes made in companies like 3M, the Mayo Clinic, PepsiCO, Tata, and McDonald's
Covers a full range of micro to macro topics in detail
Part of THE OXFORD LIBRARY OF PSYCHOLOGY SERIES

The Oxford Handbook of Organizational Climate and Culture

Edited by Benjamin Schneider and Karen M. Barbera

Description

The Oxford Handbook of Organizational Climate and Culture presents the breadth of topics from Industrial and Organizational Psychology and Organizational Behavior through the lenses of organizational climate and culture. The Handbook reveals in great detail how in both research and practice climate and culture reciprocally influence each other. The details reveal the many practices that organizations use to acquire, develop, manage, motivate, lead, and treat employees both at home and in the multinational settings that characterize contemporary organizations. Chapter authors are both expert in their fields of research and also represent current climate and culture practice in five national and international companies (3M, McDonald's, the Mayo Clinic, PepsiCo and Tata). In addition, new approaches to the collection and analysis of climate and culture data are presented as well as new thinking about organizational change from an integrated climate and culture paradigm.

No other compendium integrates climate and culture thinking like this Handbook does and no other compendium presents both an up-to-date review of the theory and research on the many facets of climate and culture as well as contemporary practice. The Handbook takes a climate and culture vantage point on micro approaches to human issues at work (recruitment and hiring, training and performance management, motivation and fairness) as well as organizational processes (teams, leadership, careers, communication), and it also explicates the fact that these are lodged within firms that function in larger national and international contexts.

The Oxford Handbook of Organizational Climate and Culture

Edited by Benjamin Schneider and Karen M. Barbera

Oxford Library of Psychology

Part One: Introduction and Overview

1. Introduction: The Oxford Handbook of Organizational Climate and Culture
Benjamin Schneider and Karen M. Barbera

Part Two: Micro Processes in Organizations

2. Staffing Within the Social Context
Robert E. Ployhart, Donald Hale Jr., and Michael C. Campion

3. The Role of Socialization, Orientation, and Training Programs in Transmitting Culture and Climate and Enhancing Performance
Daniel C. Feldman and Olivia Amanda O'Neill

4. Motivational Tactics
Gary P. Latham and Christina Sue-Chan

5. Performance Management: Processes that Reflect and Shape Organizational Culture and Climate
Manuel London and Edward M. Mone

6. The Climate and Culture of Leadership in Organizations
David V. Day, Mark A. Griffin, and Kim R. Louw

7. Communication, Organizational Culture, and Organizational Climate
Joann Keyton

8. Positive and Negative Affective Climate and Culture: The Good, The Bad, and The Ugly
Neal M. Ashkanasy and Charmine E. J. Härtel

9. The Effects of Organizational Climate and Culture on Productive and Counterproductive Behavior
Mark G. Ehrhart and Jana L. Raver

10. Employee Stress and Well-Being
Steve M. Jex, Michael T. Sliter, and Ashlie Britton

11. A Big Data, Say-Do Approach to Climate and Culture: A Consulting Perspective
Richard A. Guzzo, Haig R. Nalbantian, and Luis F. Parra

Part Three: Macro Processes in Organizations

12. Career Cultures and Climates in Organizations
Douglas T. Hall and Jeffrey Yip

13. Implications of Organizational Life Cycles for Corporate Culture and Climate
Eric G. Flamholtz and Yvonne Randle

14. Sustainability: How It Shapes Organizational Culture and Climate
Jennifer Howard-Grenville, Stephanie Bertels, and Brooke Lahneman

15. Societal and Organizational Culture: Connections and a Future Agenda
Marcus W. Dickson, Catherine T. Kwantes, and Asiyat B. Magomaeva

Part Four: Outcome and Process Foci for Climate and Culture

16. Service Quality
Dana Yagil

17. Safety Climate: Conceptualization, Measurement, and Improvement
Dov Zohar

18. Climate and Culture for Health Care Performance
Michael A. West, Anna Topakas, and Jeremy F. Dawson

19. The Role of Employee Justice Perceptions in Influencing Climate and Culture
Deborah E. Rupp and Meghan A. Thornton

20. Collaboration and Conflict in Work Teams
Eduardo Salas, Maritza R. Salazar, Jennifer Feitosa, and William S. Kramer

21. A Climate for Engagement: Some Theory, Models, Measures, Research, and Practical Applications
Simon L. Albrecht

22. A Review of the Literature on Ethical Climate and Culture
David M. Mayer

Part Five: Conceptual and Methodological Issues

23. An Organizational Identity Lens for Organizational Climate Scholarship
David A. Whetten and Peter Foreman

24. Organization Change
W. Warner Burke

25. Multilevel and Aggregation Issues in Climate and Culture Research
David Chan

26. Climate and Culture Strength
Vicente González-Romá and José M. Peiró

27. A Configural Approach to the Study of Organizational Culture and Climate
Cheri Ostroff and Mathis Schulte

28. An Evolutionary View of Organizational Culture
Robert Hogan, Robert B. Kaiser, and Tomas Chamorro-Premuzic

Part Six: Climate and Culture in Practice

29. Transforming a Legacy Culture at 3M: Teaching an Elephant How to Dance
Karen B. Paul and Kristofer J. Fenlason

30. Understanding the Role of Organizational Culture and Workgroup Climate in Core People Development Processes at PepsiCo
Allan H. Church, Christopher T. Rotolo, Amanda C. Shull, and Michael D. Tuller

31. The Mayo Clinic Way: A Story of Cultural Strength and Sustainability
Leonard L. Berry and Kent D. Seltman

32. From "Hamburger Hell" to "I'm Lovin It": How Organizational Culture Contributed To McDonald's Turnaround
David Small and Jennifer Newton

33. The Tata Group: Lessons on Global Business Excellence from India's Most Prominent Multinational
Shreya Sarkar-Barney

34. A Tall Order and Some Practical Advice for Global Leaders: Managing Across Cultures and Geographies
Kyle Lundby, Robin Moriarty, and Wayne C. Lee

Part Seven: Integration and Conclusions

35. Summary and Conclusion
Benjamin Schneider and Karen M. Barbera

The Oxford Handbook of Organizational Climate and Culture

Edited by Benjamin Schneider and Karen M. Barbera

Oxford Library of Psychology

Author Information

Benjamin Schneider is Senior Research Fellow at CEB's Workforce Surveys and Analytics.

Karen M. Barbera is Practice Manager at CEB's Workforce Surveys and Analytics.

Contributors:

Simon L. Albrecht
School of Applied Psychology
Griffith University
Brisbane, Australia

Neal M. Ashkanasy
UQ Business School
The University of Queensland
Brisbane, Australia

Karen M. Barbera
CEB Valtera
Rolling Meadows, IL

Leonard L. Berry
Mays Business School
Professor of Humanities in Medicine
College of Medicine Health Science Center
Texas A&M University
College Station, TX

Stephanie Bertels
Beedie School of Business
Simon Fraser University
Burnaby, British Columbia, Canada

Ashlie Britton
Department of Psychology
Bowling Green State University
Bowling Green, OH

W. Warner Burke
Teachers College
Columbia University
New York, NY

Michael C. Campion
Graduate School of Management
Purdue University
West Lafayette, IN

Tomas Chamorro-Premuzic
University College London
New York University
New York, NY

David Chan
Singapore Management University
Singapore

Allan H. Church
PepsiCo
Purchase, NY

Jeremy F. Dawson
Management School
University of Sheffield
Sheffield, UK

David V. Day
Management and Organisations
The University of Western Australia
Crawley, Australia

Marcus W. Dickson
Department of Psychology
Wayne State University
Detroit, MI

Mark G. Ehrhart
Department of Psychology
San Diego State University
San Diego, CA

Jennifer Feitosa
Institute for Simulation & Training
University of Central Florida
Orlando, FL

Daniel C. Feldman
Terry College of Business
University of Georgia
Athens, GA

Kristofer J. Fenlason
3M Company
St. Paul, MN

Eric G. Flamholtz
Anderson School of Management
University of California Los Angeles
Los Angeles, CA

Peter Foreman
College of Business
Illinois State University
Normal, IL

Vicente González-Romá
Idocal, University of Valencia
Valencia, Spain

Mark A. Griffin
School of Psychology
The University of Western Australia
Crawley, Australia

Richard A. Guzzo
Mercer
Washington, D.C.

Donald Hale Jr.
Management Department
University of South Carolina
Columbia, SC

Douglas T. Hall
School of Management
Boston University
Boston, MA

Charmine E. J. Härtel
UQ Business School
The University of Queensland
Brisbane, Australia

Robert Hogan
Hogan Assessment Systems
Tulsa, OK

Jennifer Howard-Grenville
Lundquist College of Business
University of Oregon
Eugene, OR

Steve M. Jex
Department of Psychology
Bowling Green State University
Bowling Green, OH

Robert B. Kaiser
Kaiser Leadership Solutions
Greensboro, NC

Joann Keyton
Department of Communication
North Carolina State University
Raleigh, NC

William S. Kramer
Department of Psychology
University of Central Florida
Orlando, FL

Catherine T. Kwantes
The University of Windsor
Windsor, Ontario, Canada

Brooke Lahneman
Lundquist College of Business
University of Oregon
Eugene, OR

Gary P. Latham
Rotman School of Management
University of Toronto
Toronto, Ontario, Canada

Wayne C. Lee
CEB Valtera
Rolling Meadows, IL

Manuel London
College of Business
State University of New York at Stony Brook
Stony Brook, NY

Kim R. Louw
School of Psychology
The University of Western Australia
Crawley, Australia

Kyle Lundby
Global Aspect Human Capital Advisors
Durham, NC

Asiyat B. Magomaeva
Wayne State University
Detroit, MI

David M. Mayer
Stephen M. Ross School of Business
University of Michigan
Ann Arbor, MI

Edward M. Mone
College of Business
State University of New York at Stony Brook
Stony Brook, NY

Robin Moriarty
Global Business Executive
Atlanta, GA

Haig R. Nalbantian
Mercer Workforce Sciences Institute

Jennifer Newton
Jenerate Communications
Chicago, IL

Olivia Amanda O'Neill
School of Management
George Mason University
Fairfax, VA

Cheri Ostroff
School of Management
University of South Australia
Adelaide, Australia

Luis F. Parra
Mercer Workforce Sciences Institute
Washington, D.C.

Karen B. Paul
3M Company
St. Paul, MN

José M. Peiró
Idocal, University of Valencia
Valencia, Spain

Robert E. Ployhart
Darla Moore School of Business
University of South Carolina
Columbia, SC

Yvonne Randle
Management Systems
Los Angeles, CA

Jana L. Raver
Queen's School of Business
Queen's University
Kingston, Ontario, Canada

Christopher T. Rotolo
PepsiCo
Purchase, NY

Deborah E. Rupp
Department of Psychological Sciences
Purdue University
West Lafayette, IN

Eduardo Salas
Institute for Simulation and Training
University of Central Florida
Orlando, FL

Maritza R. Salazar
School of Behavioral and Organizational Sciences
Claremont Graduate University
Claremont, CA

Shreya Sarkar-Barney
Human Capital Growth
St. Louis, MO

Benjamin Schneider
CEB Valtera
Rolling Meadows, IL

Mathis Schulte
HEC Paris
Jouy-en-Josas, France

Kent D. Seltman
Marketing Division Chair Emeritus
Mayo Clinic
Rochester, MN

Amanda C. Shull
Guardian Life
New York, NY

Michael T. Sliter
Indiana University-Purdue University Indianapolis (IUPUI)
Indianapolis, IN

David Small
McDonald's Corporation
Oakbrook, IL

Christina Sue-Chan
Department of Management
City University of Hong Kong
Hong Kong

Meghan A. Thornton
Department of Psychological Sciences
Purdue University
West Lafayette, IN

Anna Topakas
Management School
University of Sheffield
Sheffield, UK

Michael D. Tuller
PepsiCo
Purchase, NY

Michael A. West
Centre for Performance Led HR
Lancaster University Management School
Lancaster, UK

David A. Whetten
Department of Organizational Leadership and Strategy
Brigham Young University
Provo, UT

Dana Yagil
Faculty of Social Welfare and Health Studies
Department of Human Services
University of Haifa
Haifa, Israel

Jeffrey Yip
School of Management
Boston University
Boston, MA

Dov Zohar
The William Davidson Faculty of Industrial Engineering and Management
Technion - Israel Institute of Technology
Haifa, Israel