The New Regulatory Framework for Consumer Dispute Resolution
Edited by Pablo Cortés
Table of Contents
Introduction
Part I
1:The New Landscape of Consumer Redress: The European Directive on Consumer Alternative Dispute Resolution and the Regulation on Online Dispute Resolution, PABLO CORTÉS
2:Developments in European Civil Procedures, PABLO CORTÉS & RAFAL MANKO
3:The Consumer Arbitration Conundrum: A Matter of Statutory Interpretation or Time for Reform?, PABLO CORTÉS
4:Access to court? “Encouraging” consumers to use court-connected mediation in small claims and other cases, SUE PRINCE
5:Ombudsman Schemes - Energy Sector in Germany, France, and the UK, NAOMI CREUTZFELDT
6:The Implementation of the Consumer ADR Directive in Belgium, STEFAAN VOET
7:The Implementation of the Consumer ADR Directive in France, EMMANUEL GUINCHARD
8:The Implementation of the Consumer ADR Directive in Germany, ROSA MIQUEL
9:The Implementation of the Consumer ADR Directive and the ODR Regulation in Ireland, BRIAN HUTCHINSON
10:The Implementation of the Consumer ADR Directive in Italy, CARLO PILIA, PABLO CORTÉS, PAOLO VARGIU
11:The Implementation of the Consumer ADR Directive in the Netherlands, ELINE VERHAGE
12:The Implementation of the Consumer ADR Directive in Portugal: The Necessary Reform or Missed Opportunity?, CÁTIA MARQUES CEBOLA
13:Challenges for the Implementation of the Consumer ADR Directive in Spain, FERNANDO ESTEBAN DE LA ROSA
14:Regulating ADR: Lessons from the UK, RICHARD KIRKHAM
15:Consumer Redress in the United States, AMY J. SCHMITZ
16:Consumer Redress: Implementing the Vision, CHRISTOPHER HODGES
17:A Dispute System Design Perspective on the Future Development of Consumer Dispute Resolution, JANE WILLIAMS AND CHRIS GILL
18:"Cross-border Consumer Redress after the ADR Directive and the ODR Regulation", GUILLERMO PALAO MORENO
19:New Trends of ADR in the European Union, GIUSEPPE DE PALO AND ROMINA CANESSA
20:Consumer ADR and Collective Redress, COSMO GRAHAM
Conclusion, PABLO CORTÉS