The Handbook of Behavioral Operations Management

Social and Psychological Dynamics in Production and Service Settings

Edited by Elliot Bendoly, Wout van Wezel, and Daniel G. Bachrach

The first text that highlights the education of Behavioral Operations
Presents a comprehensive framework for viewing behavioral operations from a systems perspective

The Handbook of Behavioral Operations Management

Social and Psychological Dynamics in Production and Service Settings

Edited by Elliot Bendoly, Wout van Wezel, and Daniel G. Bachrach

Description

The Handbook of Behavioral Operations Management provides easy-to-access insights into why associated behavioral phenomena exist in specific production and service settings, illustrated through ready-to-play games and activities that allow instructors to demonstrate the phenomena in class settings along with applicable prescriptions for practice. By design the text serves a dual role as a desk/training reference to those practitioners already in the field and presents a comprehensive framework for viewing behavioral operations from a systems perspective. As an interdisciplinary book relating the dynamics of human behavior to operations management, this handbook is an essential resource for practitioners seeking to develop greater system understanding among their workers, as well as for instructors interested in emphasizing the practical relevance of behavior in operational settings.

The Handbook of Behavioral Operations Management

Social and Psychological Dynamics in Production and Service Settings

Edited by Elliot Bendoly, Wout van Wezel, and Daniel G. Bachrach

Contents

Introduction to the Handbook

PART I: BACKGROUND AND THEORETICAL CONSIDERATIONS

Chapter 1. A Brief History and the Contemporary Knowledge Base
Chapter 2. The Virtuous Cycles of Experimental Learning

PART II: LESSONS IN PRODUCTION AND SERVICE CONTEXTS

Chapter 3. Synch and Swim: Managing and Mismanaging Process Constraints and Variability
Chapter 4. Process and Perception: Kristen's Cookie Company from a Behavioral Point of View
Chapter 5. Outflanking Undecided, Ever-Changing Puzzles : The Role of Human Behavior in Scheduling
Chapter 6. Hitting the Target: Process Control, Experimentation, and Improvement in a Catapult Competition
Chapter 7. The Wait or Buy Game: How to Game the System That's Designed to Game You Back
Chapter 8. Seeing the Forest (And Your Tree): Envisioning Motivation and Performance in Work Design
Chapter 9. Satisfaction Architect: Service Design and Its Behavioral Implications
Chapter 10. Sharing the Load: Group Behavior and Insights into Simulating Real-World Dynamics

PART III: LESSONS IN SUPPLY CHAINS AND INTEGRATIVE/ENABLING TECHNOLOGY

Chapter 11. Booms, Busts, and Beer: Understanding the Dynamics of Supply Chains
Chapter 12. Kicking the "Mean" Habit: Joint Prepositioning in Debiasing Pull-to-Center Effects
Chapter 13. Sharing the Risk: Understanding Risk-Sharing Contracts from the Supplier's Perspective
Chapter 14. A Chain of Hands: Pro-Social Integration in a Coffee Supply Chain Setting
Chapter 15. Supply Chain Negotiator: A Game of Gains, Losses, and Equity
Chapter 16. ERP Simulator: Examining Competitive Supply Chain Team Dynamics
Chapter 17. The Fresh Connection: Inter-Functional Integration in Supply Chain Management
Chapter 18. Wrapping it Up: Behavior and Decision Making Revealed in Business Simulation Games

Conclusion: Behavioral Operations in Practice and Future Work

The Handbook of Behavioral Operations Management

Social and Psychological Dynamics in Production and Service Settings

Edited by Elliot Bendoly, Wout van Wezel, and Daniel G. Bachrach

Author Information

Dr. Elliot Bendoly is a Professor of Management Sciences at the Fisher College of Business, of the Ohio State University. Before joining Fisher, Dr. Bendoly was the Caldwell Research Fellow and Associate Professor in Information Systems and Operations Management at the Goizueta Business School of Emory University. He serves as Senior Editor at the Production and Operations Management journal (Behavioral Operations and Management of Technology departments) and as Associate Editor for the Journal of Operations Management. His 50+ peer-reviewed articles also appear in Information Systems Research, MIS Quarterly and Journal of Applied Psychology. Personal site: www.bizbreed.com

Dr. Wout van Wezel is Assistant Professor Operations Management, University of Groningen, The Netherlands. Through a Behavioral Operations lens, he employs various methodologies to investigate how people think, work, coordinate, and cooperate. Dr. van Wezel is co-editor of the book 'Planning in Intelligent Systems' (Wiley), and his peer-reviewed articles appear in, among others, Journal of Operations Management, Decision Support Systems, and International Journal of Operations and Production Management.

Dr. Daniel Bachrach is a Professor of Organizational Behavior and Human Resource Management at the Culverhouse College of Commerce of the University of Alabama. He serves on the Editorial Boards of the Journal of Applied Psychology and Organizational Behavior and Human Decision processes. Professor Bachrach is coauthor of three books, including a leading Principles of Management textbook, Management 13e (Wiley); Transformative Selling: Becoming a Resource Manager and a Knowledge Broker (Wessex); and 10 Don'ts on Your Digital Devices The Non-Techie's Survival Guide to Cyber Security and Privacy (Apress). His 40+ peer-reviewed articles also appear in Organization Science, Journal of Applied Psychology, Strategic Management Journal, Personnel Psychology, Organizational Behavior and Human Decision Processes, and Journal of Operations Management.

Contributors:

Daniel G. Bachrach
Elliot Bendoly
Thomas Callahan
David Cantor
Jaime Castaneda
Yi-Su Chen
Sander de Leeuw
David del Rio
Karen Donohue
George Easton
Karen Eboch
Stephanie Eckerd
Paul Goncalves
Miguel Guzman
Stefan Hoogervorst
Khuong Ngoc Mai
Pam Manhart
Ken McKay
Tung Nhu Nguyen
Arturo Orozco
Anton Ovchinnikov
Diego Pereira
Young Ro
Mike Sacks
Tsai-Shan Shen
Michaela Shippers
John Sterman
Louis St. Peter
Wout van Wezel
Toni Wafler
Walter Wallace
Steve Walton
Yusen Xia
Yinghao Zhang

The Handbook of Behavioral Operations Management

Social and Psychological Dynamics in Production and Service Settings

Edited by Elliot Bendoly, Wout van Wezel, and Daniel G. Bachrach

Reviews and Awards

"This Handbook provides a comprehensive overview of this newly-emerging field, including contributions from the leading researchers and spanning both the core disciplines (psychology, organizational behavior, economics, and system dynamics) and the core operations management subfields (scheduling, service operations, supply chains, and inventory). The learning activity chapters provide instructors the resources they need to illustrate these important concepts to their students and themselves. This is an outstanding resource that will be of value to researchers, instructors, and practitioners." Rachel Croson, Dean, College of Business, University of Texas, Arlington

"This Handbook brings together the latest thinking from leading scholars in the emerging field of behavioral operations. It serves as a foundation to both the theory and practice of behavioral operations." Kevin Linderman, Carlson School of Management, University of Minnesota