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Published: 14 August 2012

310 Pages

6-1/8 x 9-1/4 inches

ISBN: 9780195374124

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Bookseller Code (05)

Taming Information Technology

Lessons from Studies of System Administrators

Eser Kandogan, Paul Maglio, Eben Haber, and John Bailey

Human Technology Interaction Series

  • The first ethnography of computer system administrators, drawing its conclusions from observations of real-life episodes
  • Draws implications from present practice for future work, arguing for specific ways in which these IT workers can be better supported and managed
  • Highlights the need for human judgment and creativity in information technology management

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