Journals Higher Education
Important OUP's Response to COVID-19 Learn more



Published: 06 September 2012

310 Pages


ISBN: 9780195374124

Also Available As:


Also Available In:

Bookseller Code (AJ)

Taming Information Technology

Lessons from Studies of System Administrators

Eser Kandogan, Paul Maglio, Eben Haber, and John Bailey

Human Technology Interaction Series

  • This book is an ethnography of system administrators, drawing its conclusions from observations of real-life episodes, and it is the first ethnography of computer system administrators.
  • Beyond merely telling the stories of system administrators, it draws implications from present practice for future work, arguing for specific ways in which these IT workers can be better supported and managed.
  • It highlights the need for human judgment and creativity in information technology management. Simply put, people are indispensable in monitoring, evaluating, understanding, and controlling complex systems.