Journals Higher Education



Published: 18 February 2020

472 Pages

10.4 x 7.7 inches

ISBN: 9780198724353

Also Available As:


Bookseller Code (04)

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Operations Management

Second Edition

Peter Jones and Peter Robinson

  • Packed with cases and examples to engage those with little or no experience of operations management, and emphasise to them its importance in the everyday world.
  • Concise structure maps to one semester courses and encourages students to fully understand the relevance of operations in their future careers.
  • Integrated additional resources, including running case material, animated diagrams, and voiced-over quantitative models, encourage student engagement and promote a solid understanding of the subject.
  • A user-friendly writing style is complemented by a wealth of learning features, diagrams, and photos to make the subject clear for students and encourage them to actively engage with the topic.

New to this Edition:

  • 28 brand new cases form part of the Opening Case Insights, Operations Insights and End-of-chapter cases for this edition, focusing on brands such as New Balance, H&M, and Lonely Planet.
  • A reduction in chapter count, 17 to 14 better aligns the coverage with the needs of typical one semester modules.
  • New 'Deepen your understanding' feature links sections of the text with specific online exercises for an integrated and holistic approach to study.
  • A map of the text demonstrates how the chapters fit together and introduces each topic within the entirety of operations management.
  • Updated research insights balance seminal papers with recent research in the field.
  • New coverage of recent developments in operations management, including: fourth industrial revolution (i4.0), internet of things (IoT), work and employment in the gig economy, sustainability, ecommerce, dynamic work design, and more.

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