Office Practice
Student Book
Theresa Geen and Darryl Geen
Table of Contents
Part 1 - Management function
Chapter 1 - Levels of management
Chapter 2 - Functions of management
Chapter 3 - The role of managers
Chapter 4 - The fole of the secretary / management assistant
Part 2 - The electronic office
Chapter 1 - Principles of office automation
Chapter 2 - The impact of the microcomputer
Chapter 3 - Office automation and workers
Chapter 4 - Electronic appointment scheduling
Chapter 5 - Electronic document storage and retrieval
Chapter 6 - Electronic mail (email)
Chapter 7 - The internet
Part 3 - Advanced secretarial functions
Chapter 1 - Handling difficult situations
Chapter 2 - Handling the manager
Chapter 3 - Business etiquette
Chapter 4 - Entertaining in the office
Chapter 5 - Organising executive corporate functions
Chapter 6 - Scanning the media
Chapter 7 - Liaising with clients at executive level
Chapter 8 - Compiling own correspondence
Part 4 - The economic environment
Chapter 1 - Needs
Chapter 2 - Marketing of products
Chapter 3 - Types of business ownership
Chapter 4 - Public utility undertakings
Part 5 - Human resource provisioning
Chapter 1 - Staffing
Chapter 2 - Recruitment and interviewing
Chapter 3 - Selection and appointment
Chapter 4 - Induction
Chapter 5 - Human resource training and development
Part 6 - Human resource maintenance and administration
Chapter 1 - Remuneration
Chapter 2 - Performance and evaluation
Chapter 3 - Promotion
Chapter 4 - Disciplinary action
Chapter 5 - Dismissal and retrenchment
Part 7 - Supervision and motivation
Chapter 1 - Human relations and supervision
Chapter 2 - Requirements of a good supervisor
Chapter 3 - Duties of a supervisor
Chapter 4 - Importance of motivation in the work situation
Chapter 5 - Factors of motivation
Chapter 6 - Work enrichment and enhancement
