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Next in Line

Lowered Care Expectations in the Age of Retail- and Value-Based Health

Timothy J. Hoff

The first qualitative, critical examination of the doctor-patient relationship in the era of efficiency-driven innovation, corporate care, and retail medicine
Includes both a primer on the growing "Walmart-ization" of the healthcare industry and, via physician and patient interviews, the micro-level impacts of these changes on care delivery (including physician and patient expectations and satisfaction)
A rigorous and highly researched examination of a now-universal experience: growing disappointment on the part of physicians and patients with what healthcare is becoming
An ideal supplemental text for courses in medicine, health policy, sociology, business, and public health

Next in Line

Lowered Care Expectations in the Age of Retail- and Value-Based Health

Timothy J. Hoff

Description

For all the political branding and rebranding of healthcare in the United States, its fundamental unit of currency remains the doctor-patient relationship. This relationship has undergone seismic changes during the twenty-first century, including the introduction of new players (the so-called healthcare "team") and care delivery in settings like big-box stores and bureaucratic health systems. But are any of us better off?

Next in Line is the first book to examine the doctor-patient relationship in the context of its new environs, in particular the impact of efficiency-driven innovation and retail-care models on physician mindsets and the patient experience. The overall picture is one of lowered expectations-a transactional, impersonal, and institutionally-limited incarnation of the medical bedside that leaves all parties underwhelmed and overstressed.

By first conducting a macro-analysis of key industry trends (including the widespread use of performance metrics and retail principles), then measuring these trends' impacts through interviews with physicians and patients, Next in Line is both an examination and a critique of a care system at a crossroads. It is essential reading for understanding why relational care matters — and why it must be saved in a corporatized health system bent on using retail approaches to deliver care.

Next in Line

Lowered Care Expectations in the Age of Retail- and Value-Based Health

Timothy J. Hoff

Preface
1. Doctor-Patient Relationships and Our Expectations
2. The Forces Impacting Doctor-Patient Relationships and our Expectations
3. Retail Thinking Comes to Health Care: The Patient as Consumer
4. All Roads Lead to Trust: How Doctors See the Relationship and Our Expectations
5. The Tyranny of Lowered Expectations: How Patients See the Relationship
6. Ceding Care to the Corporation: Making Doctors Disappear
7. Saving the Doctor-Patient Relationship and Raising Expectations
Appendix: How the Study Was Conducted
References
Index

Next in Line

Lowered Care Expectations in the Age of Retail- and Value-Based Health

Timothy J. Hoff

Author Information

Timothy J. Hoff, Professor of Management, Healthcare Systems, and Health Policy, Northeastern University

Timothy J. Hoff, PhD, is a Professor of Management, Healthcare Systems, and Health Policy at Northeastern University, and a Visiting Associate Fellow at Oxford University. He has worked in and studied the U.S. health care system for three decades. His research has won national awards from major professional academic societies, and Dr. Hoff is a nationally recognized expert on physician behavior, health care reform and innovation, primary care system transformation, and health workforce issues.

Next in Line

Lowered Care Expectations in the Age of Retail- and Value-Based Health

Timothy J. Hoff

Reviews and Awards

"Caring and healing are vital core elements of what our health system provides us, not just externalities of some vast economic process. Hoffs sophisticated analysis is a reminder of what we stand to lose as a society if we dont get this right." - Jeff Goldsmith, Health Affairs

Next in Line

Lowered Care Expectations in the Age of Retail- and Value-Based Health

Timothy J. Hoff

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