Journals Higher Education



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Published: 26 October 2017

256 Pages


ISBN: 9780190626341

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Lowered Care Expectations in the Age of Retail- and Value-Based Health

Timothy J. Hoff

  • The first qualitative, critical examination of the doctor-patient relationship in the era of efficiency-driven innovation, corporate care, and retail medicine
  • Includes both a primer on the growing "Walmart-ization" of the healthcare industry and, via physician and patient interviews, the micro-level impacts of these changes on care delivery (including physician and patient expectations and satisfaction)
  • A rigorous and highly researched examination of a now-universal experience: growing disappointment on the part of physicians and patients with what healthcare is becoming
  • An ideal supplemental text for courses in medicine, health policy, sociology, business, and public health

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