Managing Services
Challenges and Innovation
Edited by Kathryn Haynes and Irena Grugulis
Author Information
Kathryn Haynes, Northern Society Chair in Accounting, Newcastle University Business School,Irena Grugulis, Professor of Work and Skills, Leeds University Business School
Professor Kathryn Haynes holds the Northern Society Chair in Accounting at Newcastle University Business School, UK. Kathryn is a Chartered Accountant and Fellow of the Institute of Chartered Accountants in England and Wales (ICAEW). Kathryn is also a Fellow of the Advanced Institute of Management Research (AIM), where she was Lead Fellow of the Services research cohort. She is a co-facilitator of the Gender Equality Working Group of the UN Principles of Responsible Management Education.
Irena Grugulis is the Professor of Work and Skills at Leeds University Business School, an ESRC/AIM Services Fellow and an associate fellow of SKOPE. Her principal research interests are in the area of skills. Recent projects have focussed on the creative industries, particularly film and TV production and digital games and her research has been funded by the ESRC, EPSRC and the EU. She is the Joint Editor in Chief of Work, Employment and Society.
Contributors:
Luis Araujo, Professor of Industrial Marketing, Lancaster University Management School.
Giuliana Battisti, Professor, Warwick Business School and an Advanced Institute of Management Fellow in Services.
Yogesh K. Dwivedi, Senior Lecturer, the Swansea University Business School.
Irena Grugulis, Professor of Work and Skills, Leeds University Business School, an ESRC/AIM Services Fellow and an associate fellow of SKOPE.
Kathryn Haynes, Northern Society Chair in Accounting, Newcastle University Business School, UK.
Adrian T H Kuah, Senior Faculty, James Cook University, Australia.
Cristiana Raquel Lages, Senior Lecturer in Marketing, Loughborough School of Business and Economics (UK) and an Advanced Institute of Management Scholar.
Andy Neely, Royal Academy of Engineering Professor of Complex Services, the University of Cambridge and Director of the Cambridge Service Alliance.
Irene CL Ng, Professor of Marketing and Service Systems and Director of the International Institute of Product and Service Innovation (IIPSI), WMG, University of Warwick.
Joe O'Mahoney, Senior Lecturer, Cardiff University.
Katy Mason, Reader, Lancaster University Management School.
Ammon Salter, Professor in Technology and Innovation Management, Imperial College Business School.
Laura Smith, Associate Research Fellow and doctoral candidate, the University of Exeter Business School.
Martin Spring, Senior Lecturer, Lancaster University
Bruce Tether, Professor of Innovation Management and Strategy, Manchester Business School.
Stephen L. Vargo, Shidler Distinguished Professor and Professor of Marketing, the University of Hawai'i at Manoa.