Managing Public Relations
Methods and Tools
Peter Smudde
Table of Contents
Preface
Chapter 1: Leadership & Management in Public Relations: Two Sides of the Same Coin
Chapter 2: Distinctions Between Corporate & Agency Operations
Chapter 3: Professionalism, Ethics, and Law: The Good Person Representing Organizations Well
Chapter 4: Operations Tools I: Plans, Budgets, Time Management, & Billing
Chapter 5: Operations Tools II: Performance Measurement, Performance Reviews, & Human Resources Management
Chapter 6: Decision Making in Tune with the Corporate Strategic Plan
Chapter 7: Business-development Principles
Chapter 8: Requests for Proposals (RFPs) & New-business Pitches
Chapter 9: Team Management
Chapter 10: Client-centered Communication
Chapter 11: Personal Career Planning Strategies
Appendix A: Strategic Plan Content Summary
Appendix B: Example Strategic Plan
Appendix C: Calling Scripts
Appendix D: Resumes, Cover Letters, and Beyond
Index