Journals Higher Education



Published: 01 August 2015

238 Pages

9.21 x 6.14 inches

ISBN: 9780719095313

Also Available As:


Bookseller Code (06)

Making the patient-consumer

Patient organisations and health consumerism in Britain

Alex Mold

Published by Manchester University Press

  • This book is the first to consider the emergence and development of the notion of the patient as consumer in the UK
  • It is important because it helps us to understand how and why the patient-consumer has come to figure so centrally in recent attempts to reform the NHS
  • The book unpacks key aspects of patient consumerism such as the role of information, the ability to complain and the rise of patient choice
  • Making the Patient Consumer offers an empirical case-study of how consumerism spread to public services, what this means and how such meanings changed over time