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Published: 05 September 2019

248 Pages | 21 black and white illustrations


ISBN: 9780190630669

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Lives on the Line

How the Philippines became the World's Call Center Capital

Jeffrey J. Sallaz

Global and Comparative Ethnography

  • Explains how the Philippines overtook India as the world's leading destination for offshore call centers
  • Provides analysis on never before published consulting reports that shine a spotlight on how firms make decisions about where to invest
  • Advances a novel interpretation of labor markets as assemblages

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