Journals Higher Education

£29.99

Paperback

This item has an extended shipping time. The typical delivery time is 2 weeks.

Published: 11 February 2016

240 Pages

235x156mm

ISBN: 9780190228996


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2016 Prose Award for Excellence in Biological & Life Sciences winner

Listening for What Matters

Avoiding Contextual Errors in Health Care

Saul Weiner and Alan Schwartz

  • Innovative and provocative data collection. First to invite patients to secretly record their doctor's visits
  • Assessing physician quality at customizing care to circumstances of the individual patient, rather than in a "cookie cutter" checklist
  • Narrative style that reads more like an adventure than a clinical text
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