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Published: 29 May 2018

344 Pages

9.7 x 7.4 inches

ISBN: 9780198724018

Also Available As:


Bookseller Code (06)

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Knowledge Management in Organizations

A critical introduction

Fourth Edition

Donald Hislop, Rachelle Bosua, and Remko Helms

  • A comprehensive, multi-perspective approach to knowledge management, which explores how knowledge is effectively managed within the organizations in which we work.
  • A truly international approach is characterized by a diverse range of examples and case studies that examine the application of knowledge management in practice.
  • 'Time to Reflect' boxes, review and discussion questions, and a question or activity to accompany every illustration and case study ensure students develop critical thinking skills and a reflective approach.

New to this Edition:

  • Two new chapters dedicated to the subject of ICTs, augmented by increased attention elsewhere across the book, significantly increase the coverage of digital developments such as Big Data, transactive memory systems, social media, and wikis.
  • Improved and extended discussion of innovation, strategy, and practical application ensure that the text reflects the latest developments and practices in the field.
  • The addition of two new authors creates an international author team whose depth of insight and expertise give the book a more global focus than ever before.
  • Knowledge protection at Coca-Cola, wikis used as sharing tools, and the introduction of Yammer at Deloitte are just some of the new case studies for the fourth edition, showcasing knowledge management practices in an array of organizations, from SMEs, to multinationals, to service providers.

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