Journals Higher Education



This item has an extended shipping time. The typical delivery time is 6 weeks.

Published: 30 December 2014

352 Pages

9.7 x 6.7 inches

ISBN: 9780195529081

Bookseller Code (06)

Issues and Crisis Management: Exploring Issues, Crises, Risk and Reputation

Tony Jaques

  • Emphasises that issue and crisis management extends beyond communication and includes impact on risk and reputation.
  • Identifies the rise of the process approach which recognises that issue and crisis management are not standalone activities but fit within a continuum of management activity.
  • Addresses the role and impact of the use of social media across all the disciplines discussed.
  • Includes mini case studies relevant to the core chapter themes. These mini case studies all focus on examples from the Asia-Pacific region and are based on research by experts in the field.
  • A fully worked example of a detailed issue management plan is included as an appendix

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