Journals Higher Education



Published: 20 January 2017

360 Pages

6-1/8 x 9-1/4 inches

ISBN: 9780190646059

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Bookseller Code (05)

Improving Public Services

International Experiences in Using Evaluation Tools to Measure Program Performance

Edited by Douglas J. Besharov, Karen J. Baehler, and Jacob Alex Klerman

International Policy Exchange

  • Builds a bridge between the evaluation and management / public administration disciplines.
  • Many chapters apply a specific evaluators' technique -- the logic model -- to the study of performance measurement and management.
  • Presents original research on the use and impacts of performance measurement and management in government and the non-profit sector in the US and other countries.
  • Highlights both successes and failures of performance measurement and management; presents reasoned evidence and arguments on both sides of the debate about the performance. movement; both critical and constructive perspectives are included.
  • Includes both country-specific chapters and chapters that cut across countries.
  • Demonstrates that different types of organizations in different parts of the world struggle with the same obstacles to good practice in performance measurement and management. Much can be learned across national and organizational boundaries.
  • Makes clear that measuring performance is only one very small step in the direction of managing for performance; the one does not automatically lead to the other.

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