Improving Public Services
International Experiences in Using Evaluation Tools to Measure Program Performance
Edited by Douglas J. Besharov, Karen J. Baehler, and Jacob Alex Klerman
Author Information
Douglas J. Besharov, JD, is the Norman and Florence Brody Professor at the University of Maryland School of Public Policy, where he teaches courses on poverty, welfare, children and families, policy analysis, program evaluation, and performance management. He is also a senior fellow at the Atlantic Council, where he leads a program in international policy exchanges. In 2008, he was President of the Association for Public Policy Analysis and Management (APPAM) and is currently APPAM's International Conference Coordinator.
Karen Baehler, PhD, is Scholar in Residence at the American University School of Public Affairs. Her research focuses on the theory and practice of policy analysis in social and environmental policy. She holds a PhD in Policy Sciences from the University of Maryland College Park.
Jacob Alex Klerman, MA, is a Principal Associate and Senior Fellow with Abt Associates in Cambridge Massachusetts and the Editor of Evaluation Review. His research focuses on labor market policy, nutrition policy, and evaluation methods.
Contributors:
Karen Baehler
Department of Public Administration and Policy
American University
Washington, DC, United States
Douglas J. Besharov
School of Public Policy
University of Maryland
College Park, MD, United States
Tony Bovaird
School of Government and Society
University of Birmingham
Birmingham, United Kingdom
Douglas M. Call
School of Public Policy
University of Maryland
College Park, MD, United States
Swati Desai
The Rockefeller Institute of Government
State University of New York
Albany, NY, United States
James Downe
Public Policy and Management
Cardiff Business School
Cardiff, United Kingdom
Ariel Fiszbein
Inter-American Dialogue
Washington, DC, United States
Lisa Garabedian
NYC Human Resources Administration
New York, NY, United States
Pinar Guven-Uslu
Essex Business School
University of Essex
Colchester, United Kingdom
Kevin Hollenbeck
W.E. Upjohn Institute
Kalamazoo, MI, United States
Jacob Klerman
Abt Associates
Cambridge, MA, United States
Steve Martin
Public Policy and Management
Cardiff Business School
Cardiff, United Kingdom
Yasuhiko Matsuda
World Bank
Washington, DC, United States
Beata Mikusova Merickova
Faculty of Economics
Matej Bel University
Banska Bystrica, Slovakia
Juraj Nemec
Faculty of Economics and Administration
Masaryk University
Brno, Czech Republic
David Pavelchek
Washington State Workforce Board
Olympia, WA, United States
Dena Ringold
World Bank
Washington, DC, United States
Halsey Rogers
World Bank
Washington, DC, United States
Mary Bryna Sanger
The New School
New York, NY, United States
Joseph Schafer
Independent Nonprofit Consultant
Little Rock, AR, United States
Karl Snyder
NYC Human Resources Administration
New York, NY, United States
Christina Standerfer
Clinton School of Public Service
University of Arkansas
Little Rock, AR, United States
Zuzana Vozarova
Faculty of Economics
Matej Bel University
Banska Bystrica, Slovakia
Gulbiye Yenimahalleli Yasar
Faculty of Health Sciences
Ankara University
Ankara, Turkey
Tamar Zemach-Marom
Center for Quality Assurance in the Social Services
Myers-JDC-Brookdale Institute
Jerusalem, Israel