Journals Higher Education



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Published: 01 June 2011

256 Pages

ISBN: 9780190616281

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Improving Performance in Service Organizations

How to Implement a Lean Transformation

Joyce Ann Miller, Tatiana Bogatova, and Bruce Carnohan

  • "From Knowledge to Practice" - exercises to further understanding and enhance the application of lean concepts and methods
  • Compares and contrasts lean philosophy with other quality-improvement methodologies
  • Includes a glossary of terms and a resource list

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