Generalist Social Work Practice
A Worktext
Twelfth Edition
Charles H. Zastrow and Sarah L. Hessenauer
Table of Contents
Preface
Acknowledgments
1. Overview of Social Work Practice
Roles Performed by Social Workers
The Relationship between Social Work and Social Welfare
A Systems Perspective
The Medical Model Versus the Ecological Model of Human Behavior
Micro, Mezzo, and Macro Levels of Practice
Knowledge, Skills, and Values Needed for Social Work Practice
Social Work Competencies
Text Objectives
Which Intervention Strategies Should Social Workers Learn?
Summary
Exercises
2. Surviving and Enjoying Social Work
Learning Objectives
Students' Common Concerns
Burnout, Stress, and Stress Management
Enjoying Social Work and Your Life
Summary
Exercises
3. Social Work Values
Learning Objectives
Ethical Dilemmas in Social Work
Value Dilemmas in Social Work
Knowledge and Values
Value Dilemmas of Clients and Social Workers
Respect for the Dignity and Uniqueness of Individuals
The Client's Right to Self-Determination
Confidentiality
New Technologies and Social Work
Evidence-Based Practice
Other Resources
Summary
Exercises
4. Assessment
Learning Objectives
Components of an Assessment
The Strengths Perspective
Sources of Information
Knowledge Used in Making an Assessment
Environmental Systems Emphasis
Attending to Bio-Psycho-Social and Cultural Components in Assessment
Guides for Assessing Problem Systems
Summary
Exercises
5. Social Work with Individuals: Interviewing
Learning Objectives
Three Types of Social Work Interviews
Opening the First Interview
Closing an Interview
Questioning
Being Aware of Microaggressions
The Place of the Interview
Note Taking
Safety Guidelines for Social Workers
Audio and Video Recording
Video Recording for Training Purposes
Summary
Exercises
6. Social Work with Individuals: Problem Solving and Intervening
Learning Objectives
Working with Clients from the Social Worker's Perspective
Clients' Reactions to Having a Personal Problem
Working with a Social Worker from the Client's Perspective
Summary
Exercises
7. Social Work with Groups: Types of Groups and Guidelines for Leading Them
Learning Objectives
Types of Groups
Group Development
Leadership Theory
Social Power Bases in Groups
Personal Goals and Group Goals
Group Norms
Conformity
Group Size
How to Start, Lead, Terminate, and Evaluate Groups
Conflict and Creativity
Strategies for Resolving Conflicts
Handling Disruptive Behavior
Co-facilitating Groups
Ending a Session
Online Groups
Evaluating a Group
Legal Safeguards for Group Facilitators
Summary
Exercises
8. Social Work with Families
Learning Objectives
Social Work with Families
Diversity of Family Forms
Societal Functions of Families
Family Assessment
Aspects of Families for Workers to Focus On
Family Problems and Social Work Services
Summary
Exercises
9. Social Work with Organizations
Learning Objectives
Understanding How to Work in an Organization
Generalist Skills for Working in Organizations
Culturally Effective Organizations
Value Orientations in Organizational Decision Making
Organizations and Self-Care
Summary
10. Social Work Community Practice
Learning Objectives
Community and Community Practice
A Brief History of Community Practice
Models of Community Practice
Engage With and Assess Your Community
Force Field Analysis
Generalist Community Practice Skills
Community Assets Intervention Approach
Evidence-Based Interventions and Evaluations with Communities
Summary
Exercises
11. Practice Evaluation and Program Evaluation
Learning Objectives
Formative Evaluation
Process Evaluation
Outcome Evaluation
Program Evaluation
Evidence-Based Practice
The Ethics of Evaluation
Summary
Exercises
12. Social Work Practice with Diverse Individuals, Families, Groups, and Communities
Learning Objectives
Definitions of Key Terms
Cultural Humility
Generalist Skills for Working with Diverse Individuals, Families, Groups, and Communities
Macro Social Work Practice For Addressing Diversity
Summary
Exercises
13. Spirituality and Religion in Social Work Practice
Learning Objectives
Spirituality and Religion
Rationale for the Use of Spirituality and Religion in Social Work Practice
Spiritual and Religious Assessments of Clients
NASW Code of Ethics and Religion
Spiritual and Religious Interventions with Clients
Social Work and Religion in Limited Partnership
Religion, Spirituality, Mindfulness and Self-Care in Social Work
Summary
Exercises
14. Transitions and Ending In Social Work Practice
Learning Objectives
Transitioning Clients to Another Service
Termination
Social Worker's Feelings Related to Termination
Termination from Organizations and Communities
Next Steps
Summary
Exercises
Appendix
Section 1: Rational Therapy, Cognitive-Behavioral Therapy (CBT), and Dialectical Behavioral Therapy
Section 2: Behavior Therapy
Section 3: Reality Therapy
Section 4: Prominent Specific Intervention Techniques
References
Index