Journals Higher Education



Published: 31 July 2008

224 Pages | 2 line illus.

6-1/8 x 9-1/4 inches

ISBN: 9780195328721

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Bookseller Code (06)

Crisis Management in a Complex World

Dawn R. Gilpin and Priscilla J. Murphy

Today's managers, business owners, and public relations practitioners grapple daily with a fundamental question about contemporary crisis management: to what extent is it possible to control events and stakeholder responses to them, in order to contain escalating crises or safeguard an organization's reputation? The authors meet the question head-on, departing from other crisis management texts, and arguing that a complexity-based approach is superior to the standard simplification model of organizational learning.


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