1. 1. Origins, Influences and Challenges of Contemporary Case Management
Part 1 Overview and Commentary: Foundations of Case Management Practice
2. Systems Diversity in Case Management: Characteristics, Models and Dimensions
3. Ethics Informed by Citizenship: The Heart of Person-Directed Practice
4. Theories that Inform Practice: Promoting Individual Agency and Autonomy
5. Utilising Practice Functions to Build Choice and Extend Support
6. Cultural Diversity and Competence: A Culturally Responsive Approach
7. Advocacy: An Overarching Approach
Part 2 Overview and Commentary: Collaborative Practice: Carers, Communities, Organisations and Capabilit
8. Mobilising and Utilising Informal Care in Case Management
9. 'Seeing Double': Family Case Management Where a Parent has a Mental Illness
10. Rethinking Case Management and Community Development.
11. Organisational and Inter-organisational Learning for Case Management
12. Practitioner Standards and Skills Development
Part 3 Overview and Commentary: Practice Contexts, Service Users and Approaches
13. Case Management and Community Mental Health
14. A Person-centred Approach to Supporting People with Cognitive Disability
15. Ageing in Community: Consumer-directed Support
16. Responding to System Imperatives in Rehabilitation Case Management Contexts
17. Defining the 'Case' to be 'Managed' in Services for Children at Risk of Harm and their Families
Part 4 Overview and Commentary: Praxis - critical, reflective and evidence-directed practice
18. Case management in Child Protection: Challenges, Complexities and Possibilities
19. Case Management and Complexity: Challenges in the National Disability Insurance Scheme
20. Our Safe Place - Community Responses to Koori Youth Violence
21. New Land New Home: Working with Refugee Survivors of Torture and Trauma
22. Case management, Research Evidence, and Homelessness Services