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This item is printed to order. Items which are printed to order are normally despatched and charged within 5-10 days.

Published: 20 March 2003

248 Pages | numerous figures and tables


ISBN: 9780199261741

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Agents of Change

Crossing the Post-Industrial Divide

Charles Heckscher, Michael Maccoby, Rafael Ramirez, and Pierre-Eric Tixier

  • Based on long-term interventions in four large public monopolies struggling to adapt to market competition
  • Combines detailed insider knowledge with rigorous analysis
  • Includes case study material from AT&T, Lucent, Electricité de France, and the Italian Railways
  • Describes both techniques of change and an overall conceptual framework

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