Journals Higher Education



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Published: 11 January 2018

272 Pages | Various, 8


ISBN: 9780199476053

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The Making of the Indian Call Centre Economy

Mathangi Krishnamurthy

  • An ethnographic study of the labour practices and life-worlds of Indian call centre workers
  • Locates the socio-economic and cultural transformations that accompanied and framed the development of the contemporary urban Indian call centre economy
  • Demonstrates how the tenability of call centre work lies not in its financial rewards but in its powerful and continually unstable promise of class mobility

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