Journals Higher Education

Usage Statistics

How are your resources being used?

To view your account details and subscription information or to see your institutional usage reports, click on the 'Subscriber Services' link below. For guidance on accessing your COUNTER-compliant usage statistics, click on 'COUNTER - customer help'.

SAMS Subscriber Services

COUNTER - Customer Help

Frequently asked questions...

  1. When do COUNTER statistics start, and what do they include?
  2. Why have you changed the system you use to provide usage statistics?
  3. Why are usage statistics now available from a different website?
  4. Why are COUNTER statistics not available on a daily basis like the old ICOLC usage statistics were?
  5. What do the different COUNTER reports mean?
  6. I used to use the ICOLC statistic of Full Content Units. What should I use now - does COUNTER have an equivalent?
  7. Will the way in which data is collected be any different between the new and old systems? Will this mean at the end of my subscription I will have to collate two different sorts of data reports?
  8. How can I get a username and password to access the usage statistics for my institution or company?
  9. I am a subscriber to Oxford Scholarship Online and used COUNTER reports from the old service – how does the new service differ?
  10. Why is the Law site turnaway count zero?
  11. How do I collect usage statistics using SUSHI?
  12. I am a subscriber to Oxford Reference – how do the COUNTER reports differ?

(Oxford Scholarship Online subscribers please see Question 10 in this section for questions that are specific to Oxford Scholarship Online).

1) When do COUNTER statistics start, and what do they include?

Sites have begun COUNTER reporting on this system as follows:

    Site Data start from Data available on this site from
    Oxford English Dictionary December 1, 2010 Jan 2011
    Oxford Scholarship Online March 1, 2011 April 2011
    Fordham Scholarship Online March 1, 2011 April 2011
    Oxford Bibliographies Online May 1, 2011 July 8, 2011
    Oxford Handbooks Online June 1, 2011 August 3, 2011
    University Press Scholarship Online (UPSO) September 22, 2011 October 26, 2011
    Cairo Scholarship Online September 22, 2011 October 26, 2011
    Florida Scholarship Online September 22, 2011 October 26, 2011
    Kentucky Scholarship Online September 22, 2011 October 26, 2011
    Hong Kong Scholarship Online September 22, 2011 October 26, 2011
    Oxford Medicine Online November 1, 2011 December 20, 2011
    Max Planck Encyclopedia of Law November 1, 2011 December 20, 2011
    Investment Claims November 1, 2011 December 20, 2011
    Oxford Reports on International Law November 1, 2011 December 20, 2011
    Oxford African American Studies Center December 1, 2011 January 2012
    AMA Manual of Style Online December 1, 2011 January 2012
    Berg Fashion Library December 1, 2011 January 2012
    Oxford Biblical Studies Online December 1, 2011 January 2012
    Oxford Dictionaries Pro December 1, 2011 January 2012
    Oxford Dictionary of National Biography December 1, 2011 January 2012
    Oxford History of Western Music December 1, 2011 January 2012
    Oxford Islamic Studies Online December 1, 2011 January 2012
    Oxford Language Dictionaries Online December 1, 2011 January 2012
    Oxford Art Online December 1, 2011 January 2012
    Oxford Music Online December 1, 2011 January 2012
    Who's Who December 1, 2011 January 2012
    Electronic Enlightenment January 1, 2012 February 2012
    British Academy Publications Online February 6, 2012 March 2012
    California Scholarship Online March 23, 2012 April 2012
    Edinburgh Scholarship Online March 23, 2012 April 2012
    Policy Press Scholarship Online March 23, 2012 April 2012
    Manchester Scholarship Online August 1, 2012 August 2012
    Oxford Scholarly Editions Online September 1, 2012 September 2012
    Oxford Reference October 1, 2012 October 2012
    Chicago Scholarship Online March 1 2013 April 2013
    Law Trove June 17 2013 July 2013
    Liverpool Scholarship Online June 20 2013 July 2013
    Stanford Scholarship Online June 20 2013 July 2013

 

Please note that OED figures cover usage of the re-launched OED site. Any usage of the older OED site will NOT be counted in these usage statistics and are available in ICOLC format via SAMS subscriber services.

2) Why have you changed the system you use to provide usage statistics?

Previously, Oxford University Press has supplied statistics under the ICOLC standard published in 2001. The more rigorous COUNTER standard, which we have hitherto used only for Oxford Scholarship Online, has increasingly become the industry norm, and by adopting it for more sites we expect to provide statistics that are more useful to our customers, and more easily compared with data from other COUNTER compliant publishers.

3) Why are usage statistics now available from a different website?

In order to provide COUNTER compliant usage statistics we have needed to use different systems and create a different webpage. We have been keen to adopt COUNTER as we believe this will provide more useful statistics to our customers and are hopeful that it will not cause too much inconvenience to use a new website to access these more useful statistics.

4) Why are COUNTER statistics not available on a daily basis like the old ICOLC usage statistics were?

The COUNTER standard requires us to produce reports that are only for completed months so we cannot produce reports until the first day of the following month (for instance, usage for January 2011 cannot be made available until after February 1, 2011). Data will be made available as soon as possible but always by the end of the following month (so data for January will be available by the February 29th).

5) What do the different COUNTER reports mean?

The BR2 report counts the number of "successful section requests." COUNTER has a precise definition of Section Requests, which we follow. A section is defined by COUNTER as "a subdivision of a book or reference work" and we count one Section Request when a section has been successfully delivered to a user (but note there are additional rules and requirements; for example, to avoid counting rapid repeated requests. Users interested in the precise definition of Section Requests should refer to the COUNTER Code of Practice). The closest, but not exact, ICOLC equivalent to a Section Request is that of the ICOLC Full Content Unit, in that this is also a statistic about the number of units of content requested from a service (though again, users interested in the precise definition of the Full Content Unit should refer to the ICOLC standard).

The BR4 report counts the number of "turnaways." COUNTER defines turnaways as "an unsuccessful login to an electronic service due to exceeding the simultaneous user limit allowed by the licence." We count one turnaway each time we turn one of your users away from a site because the maximum number of concurrent users are already using it. Therefore, this report only applies to subscriptions that are on a concurrency basis (if you have an unlimited access subscription, you will never see any turnaways). Note that, because of the COUNTER definition of "turnaways," this report does not count any occasions that your users may have been denied access to content for reasons other than concurrency. Examples include - users who request access to content to which they have no subscription; users denied access due to apparent abuse.

The BR6 report counts sessions and searches. COUNTER defines sessions as "a successful request of an online service. It is one cycle of user activities that typically starts when a user connects to the service or database and ends by terminating activity that is either explicit (by leaving the service through exit or logout) or implicit (timeout due to user inactivity)." In simple terms, we count one session each time one of your users logs in to the site and does something that would appear in a COUNTER report (e.g. a section request or a search). COUNTER defines searches as "a specific intellectual query, typically equated to submitting the search form of the online service to the server." In simple terms, we count one search each time one of your users runs a search on an OUP site.

6) I used to use the ICOLC statistic of Full Content Units. What should I use now - does COUNTER have an equivalent?

The COUNTER Section Request (which you can see in the BR2 report) is most likely the best field to use instead of Full Content Units. Full Content Units and Section Requests are, in principle, ways of answering the same question "How much content from the site did my users receive?"

Please note, however, that the two measurements are not exact equivalents: because the COUNTER rules and ICOLC rules are different, it may not be meaningful to compare the number of Full Content Units for one time period with the number of Section Requests for another.

7) Will the way in which data is collected be any different between the new and old systems? Will this mean at the end of my subscription I will have to collate two different sorts of data reports?

There are some technical differences between the way the old and new systems collect and process the data. These arise because the new system applies the COUNTER rules and also many of the standards issued by ABCE. Under some circumstances, this could result in a rise or fall in your reported usage.

For subscriptions that run across the changeover period between old and new services, it will be necessary to collate old and new reports.

If you have queries about your usage statistics given the changes please do contact our Online Support team or your sales team contact who will be happy to work with you to answer your queries.

Outside the Americas:

http://www.oup.co.uk/contactus/academic/online/

Within the Americas:

Online Customer Support:
Telephone: 800-334-4249 ext. 6484
Contact via Email

8) How can I get a username and password to access the usage statistics for my institution or company?

Please speak to your administrator. If you are the administrator for your institution or company please email our Online Support department:

Outside the Americas:

Telephone: +44 (0) 1865 353705
Contact via Email

Within the Americas:

Telephone: 800-334-4249 ext 6484
Contact via Email

9) I am a subscriber to Oxford Scholarship Online and used COUNTER reports from the old service—how does the new service differ?

BR2 reports are offered on a site-by-site basis—you must choose the site for which you want a report (e.g. Oxford Scholarship Online or Oxford English Dictionary).

The new BR2 report shows usage for every individual title available—significantly more detail than before. As a result, those who subscribe to only some of the service will see titles that are not included in their subscriptions.

Please note: if you do want to analyze usage module-by-module, or to remove titles that are of no interest, please export the report into a suitable format (e.g. Microsoft Excel, where you can use features such as sorting and filtering to do many kinds of analysis).

The ISBNs given in the BR2 for Oxford Scholarship Online and Fordham Scholarship online are the print ISBNs for the titles in question. This makes it easier to cross-reference data about the printed book.

BR4 and BR6 reports cover all sites that have a COUNTER service—you do not need to choose an individual site to report upon because they all appear in the same report.

We no longer offer BR1, BR3 and BR5 reports, because these only contain data that can be seen more usefully in the BR2, BR4 and BR6 reports.

The new service enables you to choose start and end dates for your report, rather than just to select a year. This enables you to run a report for any time period of interest (e.g. an April - April financial year).

The new service counts usage of the PDF format introduced to the site in 2010. For this reason, the new BR2 report will log more section requests than the old system when your users are looking at PDF content.

The new system counts OSO sessions in a new manner that is both COUNTER compliant and also compliant with the JICWEBS Website Traffic Reporting Standards (2011). This new counting procedure may lead to a difference in the number of sessions you see reported by the new system compared with our older SAMS and ICOLC systems.

OSO launched on the new University Press Scholarship Online (UPSO) Platform in September. The new platform has changed the way that users search and the way that users view content. Both of these things have a bearing on the COUNTER reports which will result in a change in the numbers.

Content: OSOv1 provided our content in chunks of 3 book pages per web page. So a chunk of content, a section request, which is counted in the BR2 report would be 3 pages of a print book. However, the new site offers content in chunks of 1 book chapter per webpage. The upshot of this is that the amount of Section Requests will drop. This doesn't mean customers are accessing less content, only that for each request they make, they get more content than before.

10) Why is the Law site turnaway count zero?

Law sites (MPEPIL, ORIL and Investment Claims) have usage statistics for November. We are able to offer COUNTER-compliant BR2 and BR6 reports, but unfortunately will not be able to offer a BR4 report until further notice.

    11) How do I collect usage statistics using SUSHI?

    Please click here to access the full help text.

      12) I am a subscriber to Oxford Reference—how do the COUNTER reports differ?

      BR2 reports are offered based on either Oxford Reference: Quick Reference; Oxford Reference: Reference Library or all titles within both Quick Reference and Reference Library. These reports shows usage from every individual title available. To run these reports, select the report 'COUNTER BR2 ORO Internal' from the list of available COUNTER reports. Select either module or all and run. BR4 and BR6 reports for Oxford Reference cover all titles within both modules.

      Troubleshooting

      1. My report says I had zero usage, but I know there must have been usage.
      2. My report contains some usage, but lots of titles that have zero usage.
      3. I cannot see the list of reports fully.
      4. I can see usage for a site to which I don't subscribe.
      5. I have exported COUNTER reports as Excel files, but can't do mathematical operations on my Excel spreadsheet?
      6. My question is not answered here—how can I get more help and information?

      1) My report says I had zero usage, but I know there must have been usage.

      1. Please check that you did not make a mistake with the dates you entered—for example, reporting on months before a site was included in the COUNTER service.
      2. If you have several SAMS accounts, please check that you logged in using the SAMS account you use to administer your online resources.
      3. The problem may be caused by Javascript not being permitted to run by your browser's security settings. This will depend on which browser you are using, and how its security settings have been set up. To remedy this issue on Internet Explorer please add https://secure.oxfordjournals.org/ to your 'trusted sites' list. You may need to contact your IT department for assistance depending on your administrative rights.

      2) My report contains some usage, but lots of titles that have zero usage.

      The COUNTER Code of Practice says "Books for which the number of section requests is zero in every month should be included in Book Report 2, except where an aggregator or gateway is responsible for recording and reporting usage" (quoted from Notes on Book Report 2) so a zero in a COUNTER report can always mean either:

      • Your users could have accessed that book but have not used it
      • OR
      • Your users don't have access to this book

      You can check which titles you have access to from your SAMS subscriber services account. If only part of the COUNTER reports are of interest to you (e.g. you subscribe only to Law titles within Oxford Scholarship Online), we recommend that you export the report into a spreadsheet program (e.g. Microsoft Excel). You can then use the filter and sort functions to hide rows of the report that are not relevant to you.

      3) I cannot see the list of reports fully.

      The system currently requires a minimum vertical window size of approximately 800 pixels in order to display the list of reports. Note that the window size may be reduced by a small screen resolution or additional toolbars on your browser. We are working on a fix, but in the meantime, if you have problems seeing the list of reports, please use a larger screen or close toolbars before logging in.

      4) I can see usage for a site to which I don't subscribe.

      Some parts of OUP websites are not restricted to subscribers only, and the usage you see may represent your users visiting this publicly available content.

      For example, the Oxford English Dictionary encourages users to sign up for its Word of the Day and In the News features, which make some dictionary entries publicly available for a time (from links on the OED home page). If users explore this publicly available content, this usage will be recorded as Section Requests (BR2) and Sessions (BR6).

      5) I have exported COUNTER reports as Excel files, but can't do mathematical operations on my Excel spreadsheet.

      This problem is caused by a bug in Excel, which can cause Excel to regard imported numbers as text. You can see this has happened because Excel shows a green error indicator in the top left corner of the affected cells, and an error button (an exclamation mark in a diamond shape) appears when you select the cells:

      Excel cannot reliably do mathematics until this is remedied (e.g. if you were to use it to calculate subtotals of your usage it might not produce correct answers). This problem can be fixed as follows:

      1. Select the cells that you want to change back to numbers
      2. Click on the error button to open up the menu and then click "Convert to Number"

      The green error indicator will disappear, and you can now do calculations with the data. The Microsoft Office help article about this problem has more information and an alternative method for fixing the problem, and can be found here.

      Alternatively, you can read the Excel Help article on this topic from within Excel—click on the error button and then choose "Help on this error."

      6) My question is not answered here—how can I get more help and information?

      Please speak to your administrator. If you are the administrator for your institution or company please email our Online Support department:

      Outside the Americas:

      Telephone: +44 (0) 1865 353705
      Contact via Email

      Within the Americas:

      Telephone: 800-334-4249 ext 6484
      Contact via Email

       

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